Director of Engineering

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

This 243-room boutique hotel is centrally located in downtown Miami, near Miami's hottest attractions and just steps away from Bayfront Park. The hotel features stylishly designed modern guestrooms with views of Biscayne Bay or the Miami skyline, an onsite three-meal restaurant, Biscayne Tavern, and proximity to a vibrant culinary scene.

About the role

The Director of Engineering is responsible for all administrative, financial, and operating aspects of the hotel as they directly relate to the engineering division, ensuring the safe and profitable operation of the hotel.

Responsibilities

• Supervise and train all Engineering staff in Customer Service, Empowerment, Standard Operating Procedures, and Loss Prevention Standards.
• Create, approve, and post all Engineering staff schedules according to Highgate Hotel standards.
• Create and adhere to the annual budget for the department.
• Develop financial forecasts and actively participate in monthly profit/loss review meetings.
• Develop and implement plans to maintain property, equipment, grounds, and other assets in an acceptable state of repair.
• Ensure the hotel is in compliance with all local, state, and federal laws.
• Create and implement a preventative maintenance program for all hotel equipment.
• Ensure all emergency and life safety equipment and systems are inspected, tested, and certified per Highgate Hotel standards.
• Handle room maintenance requests in a prompt and courteous manner.
• Follow up on all alarms immediately to determine the exact location and cause, reporting findings to the Front Desk and taking immediate action as necessary.
• Assist with special projects and renovations as needed.
• Actively participate in energy conservation programs.
• Review guest and meeting planner comment cards to identify and correct problems in a timely manner.
• Ensure compliance with the Americans with Disabilities Act (ADA).
• Administer all vendor contracts controlled by the engineering department.
• Support and participate in all Highgate Hotel programs.
• Lead and participate in the Highgate Hotel Safety Committee.
• Participate in Management On Duty (M.O.D.) coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.

Requirements

• At least 5 years of progressive facilities management experience in a hotel or related field; or a 4-year college degree and at least 1 year of related management experience; or a 2-year college degree and 3 or more years of related management experience.
• High school diploma or equivalent required.
• Stationary Engineer’s license if required by local code.
• HVAC, electrical, plumbing, boiler operations, and general maintenance skills required.
• Ability to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Travel related to company business may be required.
• Must maintain a warm and friendly demeanor at all times.
• Must effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening, understanding, and clarifying concerns raised by employees and guests.
• Must multitask and prioritize departmental functions to meet deadlines.
• Must handle problems proactively, including anticipating, preventing, identifying, and solving issues as necessary.
• Must understand and evaluate complex information and data from various sources to meet appropriate objectives.
• Must maintain confidentiality of information.