Director of EHR & Enterprise Applications - Home Care

About the role

The Director of EHR & Enterprise Applications is a senior technology leader responsible for the strategy, ownership, optimization, and delivery of Care Advantage's enterprise application ecosystem.

Essential Responsibilities

• EHR / EMR Ownership & Optimization (Integrity & Excellence)
• Serve as the system owner and subject matter expert for the organization's EHR platform (currently AlayaCare), including configuration, workflow design, upgrades, and regulatory compliance (EVV, OASIS, HIPAA, interoperability).
• Partner with clinical and operational leaders to optimize workflows, reduce documentation burden, and improve user adoption.
• Act as the primary vendor relationship owner, managing SLAs, escalations, and roadmap alignment.
• Oversee EHR training, SOP development, and change management initiatives to ensure consistent and compliant use across the organization.
• Support Revenue Cycle and Finance teams with billing configuration, payer setup, payroll modules, and financial accuracy.
• Define, monitor, and report EHR adoption and performance KPIs.
• Enterprise Applications Management (Accountability & Respect)
• Own the full enterprise application portfolio, including CRM (Salesforce), revenue cycle tools (Waystar), AI/automation platforms, and other business systems.
• Led system integrations, data flows, and API management to maintain data integrity and operational continuity.
• Establish application governance standards, including access controls, documentation, and change management protocols.
• Evaluate, pilot, and onboard new technologies aligned with organizational priorities and the IT strategic roadmap.
• Project Management & Execution (Accountability & Excellence)
• Lead end-to-end technology initiatives from requirements gathering through go-live and post-implementation support.
• Develop and manage project plans, budgets, risks, and executive-level communications.
• Drive accountability across cross-functional teams and external vendors, resolving barriers quickly and effectively.
• Apply formal project management methodologies (Agile, PMI, or hybrid).
• Maintain a transparent portfolio dashboard to provide leadership visibility into progress, risks, and outcomes.
• Prioritize initiatives based on impact, value, and organizational readiness.
• Strategy & Innovation (Compassion & Excellence)
• Build and maintain a multi-year enterprise application roadmap aligned with Care Advantage's clinical, operational, and financial goals.
• Stay current on home health, personal care, and healthcare technology trends, including AI and automation.
• Identify opportunities to improve patient outcomes, caregiver efficiency, and revenue performance through technology.
• Partner with the CIO to present strategy, business cases, and progress updates to executive leadership.

Qualifications

• Bachelor's degree in Information Technology, Health Informatics, Computer Science, Business Administration, or related field (Master's preferred).
• 7–10+ years of progressive IT or health informatics experience, including 3+ years in a leadership role.
• Hands-on experience as a system owner or senior administrator for a home health or personal care EHR.
• Strong project management experience leading complex, cross-functional implementations.
• Experience managing vendors, contracts, SLAs, and third-party integrations.
• Knowledge of home health regulatory requirements (EVV, OASIS, HIPAA, interoperability).
• Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders.

Preferred Experience

• With AlayaCare (or similar platforms such as WellSky, MatrixCare, Homecare HomeBase, Axxess) – STRONGLY Preferred.
• Experience with Salesforce (Health Cloud, Sales Cloud) and/or Waystar.
• Exposure to AI, automation, or advanced analytics in healthcare.
• PMP, CAPM, or equivalent project management certification.