Director of Digital Platforms & Technology

About CAC

The Center for Action and Contemplation (CAC) exists to support transformation and inspire loving action in the world through the teaching of Christian contemplative wisdom and practices. Internally, we are working to create a healthy work environment that is grounded in the values of the tradition that we represent. Our mission drives us forward, but our team is at the heart of everything we do.

About The Job Opportunity

The Center for Action and Contemplation (CAC) is seeking a Director of Digital Platforms & Technology Operations to lead the strategy, governance, and evolution of our core technology ecosystem. This role oversees CAC's digital platforms across Web, CRM (Salesforce), and IT Operations, ensuring systems are reliable, integrated, accessible, and aligned with organizational priorities.

Who You Are

• You are a thoughtful and experienced technology leader who knows how to align people, platforms, and priorities
• You bring a strong foundation in digital product management and understand how to gather requirements, prioritize work, manage roadmaps, and balance stakeholder needs
• You are a skilled communicator who can navigate ambiguity, build trust across teams, and provide clear direction when difficult decisions need to be made
• You have experience leading teams and managing strong personalities while fostering healthy, collaborative working relationships
• You are comfortable working across technical and non-technical audiences and can translate complex concepts into practical decisions and action plans
• You lead with integrity, emotional intelligence, and a systems-thinking mindset

What You’ll Do

• Digital Platform Strategy & Leadership
• Lead CAC's digital platform strategy across Web, CRM, and IT Operations
• Establish platform governance, priorities, and long-term technology direction
• Partner with leadership to align investments, resources, and roadmaps with organizational goals
• Make thoughtful decisions that balance impact, capacity, cost, and risk
• Web Platform Leadership
• Serve as the strategic owner of CAC's web ecosystem and digital experience
• Define web platform architecture, integrations, accessibility standards, and roadmap priorities
• Use analytics, user behavior data, and stakeholder feedback to inform platform improvements
• Manage external web partners and contractors to ensure high-quality execution
• Evaluate future platform opportunities, including modernization and potential platform migrations
• CRM & IT Oversight
• Provide strategic oversight for Salesforce and IT Operations
• Ensure systems are integrated, reliable, and aligned with organizational needs
• Coordinate priorities across platforms while supporting functional leaders responsible for day-to-day execution
• Team Leadership
• Lead and develop technology managers and their teams
• Foster accountability, collaboration, and continuous improvement
• Serve as a trusted advisor and thought partner across the organization

Qualifications

• 12+ years of experience leading digital platforms, web technologies, product functions, or enterprise systems
• Demonstrated success owning web platform strategy, architecture, and roadmap development
• Strong product management experience, including prioritization, stakeholder management, and requirements gathering
• Experience leading cross-functional teams and managing people leaders
• Pioneered ability to influence decisions and drive outcomes across complex organizations
• Strong communication, planning, and budget management skills
• Experience working with external vendors, contractors, and technology partners

Nice-to-Haves

• Experience with Salesforce or comparable CRM platforms
• Experience with Microsoft Office, Windows, and OS Operating systems, and networking fundamentals
• Experience with WordPress, web governance, and accessibility standards
• Product Management certifications (CPM, CSPM, Scrum, etc.)
• Experience in a nonprofit or mission-driven organization
• Familiarity with Asana, Google Analytics, Hotjar, SEMRush, or related tools