Director of Digital Originations & Onboarding

Job Summary

The Director of Digital Originations and Onboarding is a visionary leader responsible for shaping and executing the strategy behind seamless, secure, and innovative digital experiences that drive member acquisition, account opening, and onboarding across all channels.

Key Responsibilities

• Develop and execute a comprehensive digital originations and onboarding strategy that supports organizational growth and member satisfaction.
• Identify emerging technologies and trends to enhance digital capabilities.
• Oversee the design and continuous improvement of digital account opening, loan origination, and onboarding workflows. Ensure experiences are mobile-first, frictionless, and compliant with regulatory requirements.
• Partner with Marketing, IT, Operations, and Compliance teams to deliver integrated solutions.
• Work closely with vendors and fintech partners to implement best-in-class tools and platforms.
• Monitor KPIs such as conversion rates, abandonment rates, and onboarding engagement. Use data-driven insights to optimize processes and improve member experience.
• Ensure adherence to all applicable regulations, including KYC, AML, and privacy standards. Implement robust fraud prevention measures within digital channels.

Qualifications

• Bachelor's degree (Required)
• 10+ years of experience in digital banking, fintech, or financial services, with a focus on originations and onboarding.
• Excellent leadership, communication, and project management skills.
• Proven track record of leading digital transformation initiatives.
• Strong understanding of UX principles, digital security, and regulatory compliance.