Director of Deposit Operations

About the role

Atlantic Federal Credit Union is seeking a strategic and innovative Director of Deposit Operations to lead their Deposit Operations, Payments, and Fraud teams.

Responsibilities

• Lead and Develop High-Performing Teams
• Provide leadership, coaching, and direction to managers and operational teams.
• Establish clear goals, service standards, and performance expectations.
• Build a culture of accountability, collaboration, and growth.
• Support succession planning, employee development, and workforce planning initiatives.
• Drive Operational Performance
• Oversee deposit operations, payment processing, digital banking support, and fraud operations.
• Ensure efficient, accurate, and member-focused delivery of operational services.
• Monitor key performance indicators and implement solutions that enhance performance.
• Partner with internal stakeholders to strengthen workflows, service levels, and organizational effectiveness.
• Strengthen Risk Management and Compliance
• Ensure compliance with applicable federal and state regulations, including NCUA, BSA/AML, OFAC, NACHA, Regulation E, and Regulation CC requirements.
• Lead audit, examination, and regulatory review preparation and response efforts.
• Maintain effective policies, procedures, controls, and monitoring programs that minimize operational and fraud-related risk.
• Serve as a key contact for auditors, examiners, and compliance partners.
• Lead Payments and Fraud Strategy
• Direct fraud prevention, loss mitigation, and operational risk initiatives.
• Monitor industry trends, emerging threats, and payment innovations.
• Evaluate and implement tools, technologies, and processes that strengthen security while enhancing member convenience.
• Partner with leadership on strategic initiatives that support growth, scalability, and service enhancement.

Qualifications

• Required Qualifications
• Bachelor's degree or equivalent combination of education, certifications, and experience.
• 5+ years of progressive experience in deposit operations, payments, fraud management, banking operations, or a related financial services environment.
• Proven leadership experience managing teams and building organizational capability.
• Strong understanding of operational risk management, compliance, and payment systems.
• Strategic thinker with strong business acumen and the ability to align operational priorities with organizational goals.
• Excellent communicator who can influence, collaborate, and build relationships at all levels of the organization.
• Skilled at balancing operational efficiency, risk management, and a commitment to service excellence.
• Adaptable leader who embraces innovation, change, and continuous learning.
• Strong analytical, decision-making, and problem-solving abilities.
• Demonstrated ability to lead cross-functional initiatives, implement process improvements, and deliver measurable business results.

Pay

$118,000-$124,000