Director of Demand Management

About the role

Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. The Amphenol High Speed Products Group is the market leader for high-speed, high-bandwidth electrical connectors for the Telecom/Datacom market, enabling the electronics revolution and serving major Tier 1 OEMs globally. This role, based in Valley Green (Yocumtown), PA, focuses on leading the Customer Service and Account Management teams to enhance customer satisfaction and manage demand planning.

High Speed Products enable most of the world's IT and datacom, including leading the AI/ML revolution, requiring advanced manufacturing technologies and high precision. This role offers a rewarding experience for creative and technical minds.

Responsibilities

• Customer Service Leadership:
  • Oversee the Customer Service team to ensure high responsiveness, service quality, and customer satisfaction.
  • Develop and implement customer service strategies to enhance service delivery, minimize response times, and address customer inquiries.
  • Establish KPIs to measure customer service success, analyze performance data, and implement improvements.
  • Act as a senior point of escalation for complex customer issues, providing solutions to enhance relationships and ensure retention.
• Account Management & Demand Planning:
  • Lead the Account Management team to drive effective demand planning strategies that meet customer requirements and business goals.
  • Develop and maintain strong relationships with key customers, acting as a trusted partner to understand their needs and provide tailored solutions.
  • Collaborate with Marketing, Logistics, and Operations teams to accurately forecast demand, aligning capacity, resources, and inventory with market requirements.
  • Analyze customer data, order trends, and sales forecasts to create actionable insights for demand management decisions.
• Strategic Demand Management:
  • Develop and implement demand management strategies to optimize product availability, minimize lead times, and balance inventory levels.
  • Work closely with Supply Chain, Production, and Sales teams to address demand fluctuations, forecast accuracy, and supply chain constraints.
  • Lead efforts to digitize demand planning processes, integrating data analytics tools to improve forecasting accuracy and visibility.
• Team Leadership:
  • Recruit, mentor, and develop a high-performing team of customer service and account management professionals.
  • Foster a culture of accountability and continuous improvement.
  • Provide coaching and guidance to enhance skills in customer engagement, demand forecasting, and account management.
  • Set clear goals and performance expectations, conduct regular performance reviews, and provide constructive feedback.
• Reporting & Analytics:
  • Prepare regular reports on demand management, customer service performance, and account management metrics for senior leadership.
  • Utilize data-driven insights to identify trends, risks, and opportunities, providing recommendations for strategic decisions.

Requirements

• Bachelor's degree in Engineering, Supply Chain Management, or related field (MBA preferred).
• Minimum of 10 years of experience in product management, product line management, account management, or demand planning, preferably within the electronics or manufacturing industry.
• Strong leadership experience with a proven track record of managing high-performing teams.
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and stakeholders at all levels.
• Proficiency in demand planning tools, CRM systems, and data analytics software.
• Strong analytical skills, with the ability to interpret complex data and provide strategic insights.
• Ability to work collaboratively across departments and manage cross-functional projects.
• Willingness to travel as needed to meet with customers and teams across different locations.