Director of Day Program Services - Brooklyn/Queens

About the Role

We are seeking a Director of Day Program Services to support our Brooklyn Day Program and Queens Without Walls Day Program, operated by Human First, Inc. – a member of the ADAPT Community Network. At ADAPT, we empower the lives of people with developmental disabilities through innovative and comprehensive services. This role ensures the program delivers high-quality, person-centered support aligned with ADAPT’s mission, policies, and regulatory standards.

ADAPT offers paid training, competitive benefits, and a team culture of learning, support, collaboration, and career growth across our many locations in New York City.

Responsibilities

• Provide leadership and direction to all Day Services sites, ensuring programs operate efficiently and in full compliance with OPWDD and other regulatory requirements.
• Supervise and support site-level Directors and Managers, conducting regular supervisory meetings to discuss performance, program operations, and development needs.
• Recruit, hire, train, evaluate, and, when necessary, discipline or terminate staff in accordance with agency policies and best practices.
• Foster a culture of accountability, teamwork, and continuous improvement across all programs.
• Ensure that all program actions and staff interactions uphold the dignity, rights, and safety of all individuals served, complying with abuse prevention protocols.
• Oversee implementation and evaluation of person-centered plans to ensure meaningful and effective supports.
• Maintain a clean, healthy, and safe environment at all program sites, ensuring safety and emergency procedures are consistently followed.
• Develop and oversee operational policies and procedures to maintain consistency and compliance across all sites.
• Manage division budgets, ensuring fiscal accountability and efficient use of resources.
• Develop, monitor, and implement long-range program goals and objectives, including expansion opportunities and new services.
• Monitor service delivery to ensure program goals are achieved and individuals receive high-quality supports promoting independence and inclusion.
• Lead quality assurance initiatives to evaluate program effectiveness and ensure continuous improvement.
• Represent Day Services on agency-wide committees, interdepartmental workgroups, and at external meetings with community partners and regulatory entities.
• Investigate incidents or complaints and ensure timely resolution in accordance with agency policy and regulatory expectations.
• Coordinate with transportation services to ensure safe, efficient, and reliable transit of individuals to and from program sites.
• Prepare and submit reports, evaluations, and documentation as required by agency leadership or oversight bodies.
• Stay informed of industry trends, regulatory updates, and best practices related to services for individuals with developmental disabilities.
• Perform other related duties as assigned.

Requirements

• Bachelor’s Degree in Human Services or related field.
• At least seven years of progressively more responsible managerial experience, preferably with the developmentally disabled population.
• Valid New York State Driver’s License in good standing.
• Strong knowledge of OPWDD regulations, service delivery models, and person-centered planning.
• Excellent written and verbal communication skills, with the ability to connect with and engage diverse audiences.
• Ability to achieve goals and deliverables through coordination of many individuals and activities.
• Ability to accept and work within a wide variety of cultural, educational, and religious differences.
• Willingness and drive to grow and develop programs and opportunities.
• Ability to multitask in a fast-paced environment with tight deadlines.
• Exhibits professional ethics, discretion, and courtesy when dealing with others.
• Strong leadership and management skills with the ability to motivate staff, volunteers, and interns.
• Demonstrates proactive approaches to problem-solving with strong decision-making capability.
• Highly resourceful team-player, with the ability to also be extremely effective independently.
• Establishes and maintains positive and supportive rapport with staff and supported persons, as well as volunteers, aiding in retention and providing coaching as needed.
• Passion for ADAPT's mission and commitment to the non-profit disability sector.

Benefits

ADAPT values diversity, equity, inclusion, accessibility, and belonging. We strive to ensure employees are comfortable bringing their whole, authentic selves to work and foster a positive, respected, united, and collaborative culture. Benefits include:

• Industry-leading benefits package.
• Paid training and professional development opportunities.
• Supportive team culture with opportunities for career growth.

ADAPT Community Network is proud to be an equal opportunity employer and encourages qualified candidates of diverse ethnic and racial backgrounds and status to apply.

Pay

$70,000 - $75,000 annually.