Director of Credit and Collections
Summary Of Position
The Director, Credit and Collections serves as the enterprise leader responsible for credit risk management, collections strategy, and cash optimization for a high-volume, low-margin, $1B+ foodservice distribution business.
Duties & Responsibilities
Own enterprise-wide credit and collections strategy to optimize DSO, cash flow, and working capital performance
Establish, approve, and enforce customer credit policies, terms, limits, escalations, credit holds, and revocations
Provide executive oversight of the corporate A/R portfolio, including high-risk, high-dollar, and strategic customer accounts
Partner with Sales leadership to align credit decisions with growth objectives while protecting enterprise cash and margin
Collaborate with Finance to forecast bad debt exposure, reserves, and customer default risk
Lead and develop a multi-level credit and collections team, setting performance expectations, productivity goals, and succession plans
Own collection performance outcomes, including aging bucket reduction, dispute resolution, and recovery strategies
Serve as the senior point of contact for complex customer negotiations, escalations, and executive-level discussions
Oversee litigation strategy, settlements, and recovery actions in partnership with Legal and external counsel
Manage relationships and performance of third-party collection agencies and asset recovery partners
Leverage systems and analytics (ERP, AR automation, CRM) to drive efficiency, transparency, and risk insight
Report portfolio risk, performance trends, and actionable recommendations to senior leadership
Lead change initiatives related to policy updates, systems implementations, and organizational scaling
Success Measures (12-18 Months)
Measurable reduction in DSO and past-due A/R exposure
Improved accuracy of bad debt forecasting and reserve planning
Strong alignment with Sales on credit discipline and customer risk evaluation
Scalable credit governance and collections process supporting growth
A high-performing, well-developed credit and collections leadership team
Minimum Requirements
Education – Bachelor’s degree in Finance, Accounting, Business, or a related discipline required; advanced degree a plus
10+ years of progressive credit and collections experience in a high-volume distribution, foodservice, logistics, or transportation environment
5+ years of senior leadership or manager-of-managers experience
Deep knowledge of credit risk assessment, collections strategy, litigation processes, and customer negotiations
Strong analytical capability with experience managing large datasets across multiple systems
Proven ability to influence cross-functional leaders and drive enterprise-level outcomes
Experience with ERP and A/R automation platforms (Business Central, NetSuite, YayPay, VersaPay, Salesforce preferred)
Note: Fortune Fish & Gourmet is an equal opportunity employer. Our Mission is to elevate meals and lives by uniting unmatched product quality and selection with responsible sourcing, faithful stewardship, and unparalleled commitment to our customers’ and team members’ success. Our Vision is a world in which we can all: Do good. Be great. Scale excellence.