Director of Contract and Customized Training

About the role

The Director of Contract and Customized Training plays a pivotal role in designing, delivering, and managing customized training solutions for employers across the college service region. Reporting to the Executive Director of Workforce Development and Corporate Partnerships, this position is responsible for building and maintaining a pipeline of employer prospects, conducting needs assessments, and managing training contracts from start to finish.

Responsibilities

• Build and manage a pipeline of employer prospects across the college service region, including the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson.
• Conduct consultative needs assessments with employers to identify skill gaps and translate findings into scoped training solutions with defined outcomes.
• Maintain active working relationships with regional economic development and workforce partners, including chambers of commerce, the local workforce development board, industry associations, and regional economic development organizations.
• Represent contract and corporate training at employer events, industry roundtables, and business outreach activities, and support the Executive Director in regional partnership meetings.
• Track all prospect, client, and engagement activity in the division customer relationship management and registration systems, and maintain accurate, current records.
• Negotiate and draft training agreements that define scope of work, deliverables, schedule, pricing, cancellation terms, and performance measures.
• Manage contract execution end to end, including scheduling, instructor assignment, and collaborating with workforce staff and employer partners to coordinate facilities and equipment, materials, participant registration, invoicing, and close out.
• Monitor contract compliance and deliverable completion, resolve service issues, and document changes through written amendments.
• Conduct post engagement debriefs with clients and convert completed engagements into renewals and expanded scopes of work.
• Develop customized curriculum in partnership with subject matter experts, faculty, and industry credentialing bodies, and align offerings to recognized credentials where possible.
• Recruit, onboard, schedule, and evaluate contract instructors and adjunct workforce trainers, and support their instructional effectiveness.
• Ensure training is delivered in formats responsive to employer operations, including on-site, online, hybrid, shift-based, and compressed schedules.
• Evaluate program quality through participant assessment, employer satisfaction, and completion and credential attainment data, and act on results.
• Coordinate with the Director of Workforce Programs so that open enrollment and contract offerings reinforce one another and avoid duplication, and with credit academic deans on articulation, credit for prior learning, and shared instructional resources.
• Meet an annual revenue target for the contract and corporate training portfolio and report progress against target on a schedule set by the Executive Director.
• Develop pricing for each engagement using a cost model that accounts for instructional cost, materials, overhead, and margin, and confirm pricing decisions with the Executive Director.
• Monitor program level profit and loss, forecast revenue and expense, and adjust delivery models and pricing to sustain financial viability.
• Prepare accurate and timely billing documentation, monitor accounts receivable in coordination with the business office, and follow up on outstanding balances.
• Maintain records sufficient to support audit, and reconcile enrollment, contract, and revenue data across systems.
• Apply Virginia workforce funding tools to employer engagements, including the Virginia Jobs Investment Program, FastForward, and Registered Apprenticeship, and advise employers on eligibility and application steps.
• Ensure programs meet reporting and eligibility requirements associated with WIOA, the Eligible Training Provider List, and VCCS noncredit reporting.
• Provide accurate program data, deliverable documentation, and outcome reporting for all training contracts and grant-funded training in coordination with the Business Office, Office of Grants, and the Executive Director.
• Serve as a collaborative peer to the Director of Workforce Programs in division planning, resource allocation, and problem-solving.
• Contribute to division goal setting, annual planning, and budget development at the request of the Executive Director.
• Serve on college committees as assigned and support division participation in college events.
• Perform other duties as assigned.

Requirements

• Minimum of three years of progressively responsible experience in contract training, corporate training, business development, or workforce program management.
• Demonstrated experience developing and managing employer or client relationships, including experience negotiating or administering agreements.
• Experience managing a budget or a revenue-generating program.
• Valid driver license and ability to travel throughout the college service region.
• Additional education in business, education, human resource development, or a related field from a regionally accredited institution, or comparable years of directly related professional experience.
• Experience in a community college workforce development or continuing education division.
• Experience with Virginia workforce funding programs, including the Virginia Jobs Investment Program, FastForward, and Registered Apprenticeship.
• Experience supervising instructors.
• Experience with industry credentialing in high-demand regional sectors such as healthcare, biotechnology and life sciences, advanced manufacturing, information technology, skilled trades, and public safety.
• Demonstrated record of meeting or exceeding revenue targets.

Qualifications

• Consultative selling and account management skills, with demonstrated ability to move an employer relationship from first contact to signed agreement.
• Working knowledge of contract development, pricing, budgeting, and profit and loss analysis in a revenue-generating program.
• Knowledge of workforce and economic development systems, employer training funding sources, and industry credentialing.
• Ability to design and coordinate training solutions for adult learners across multiple industries and delivery formats.
• Strong written and oral communication skills, including proposal writing and presentation to executive audiences.
• Ability to manage multiple simultaneous projects with competing deadlines and to work independently in a service-oriented manner.
• Proficiency with customer relationship management systems, registration and student information systems, and standard office productivity software.
• Ability to work collaboratively across credit and noncredit units and with external partners.

Skills

• Consultative selling and account management skills.
• Contract development, pricing, budgeting, and profit and loss analysis.
• Workforce and economic development systems knowledge.
• Design and coordinate training solutions.
• Strong written and oral communication skills.
• Project management and deadline management.
• Customer relationship management systems proficiency.
• Collaboration and teamwork.

Benefits

Full-time position providing in-person services on PVCC’s main campus in Charlottesville. Operates under a 40-hour weekly schedule, with operational hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, with the possibility of a modified schedule in the summer, based on business needs.

Pay

$80,000 - $95,000 annually

Schedule

40 hours weekly, with operational hours of 8:00 a.m. to 5:00 p.m., Monday through Friday, with the possibility of a modified schedule in the summer, based on business needs.