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Jobs · Legal · Massachusetts

Director of Compliance Support - Corporate Office

HallKeen Management · Norwood, MA · 4 wk ago
On-siteLegal$120k/yrFull-time

Position Overview

As Director of Compliance Support, you will lead all aspects of affordable housing compliance while fostering a culture of collaboration, service, and continuous improvement. You will work closely with Residential Management Leaders, Asset Management, Executive Leadership, and site teams to develop practical compliance solutions that support both regulatory requirements and operational success.

Requirements

  • Provide strategic leadership for all affordable housing compliance programs across the portfolio.

  • Oversee compliance with HUD, LIHTC, Section 8, HOME, Rural Development, Housing Trust Fund, and other federal, state, and local affordable housing programs.

  • Lead resident eligibility, certifications, recertifications, file reviews, audits, agency reporting, and compliance monitoring activities.

  • Serve as a trusted advisor and support resource to regional and site teams, helping navigate complex regulatory requirements and operational challenges.

  • Develop and implement policies, procedures, training programs, and best practices that promote consistency and compliance excellence.

  • Lead and develop a high-performing compliance team focused on service, responsiveness, education, and partnership.

  • Manage agency audits, management reviews, investor reviews, and regulatory examinations.

  • Identify compliance risks and proactively implement solutions that strengthen portfolio performance.

Innovation, Technology & Continuous Improvement

  • Evaluate and implement emerging technologies, automation tools, artificial intelligence solutions, and data analytics to improve efficiency and strengthen compliance outcomes.

  • Anticipate regulatory, operational, and technological changes and proactively position the organization for future success.

  • Drive continuous improvement initiatives that simplify processes, reduce administrative burden, and enhance productivity.

  • Utilize data and reporting to identify trends, mitigate risk, and support informed decision-making.

  • Champion a culture of innovation, adaptability, and forward-thinking leadership throughout the organization.

RealPage Leadership

  • Ensure RealPage is optimized to support resident certifications, recertifications, compliance monitoring, reporting, and audit readiness.

  • Partner with Operations and Technology teams to improve workflows, data integrity, and user adoption.

  • Develop best practices and standards for RealPage compliance processes across the portfolio.

  • Leverage system capabilities, automation, and reporting tools to improve efficiency and reduce compliance risk.

  • Support training and ongoing development of site and regional teams utilizing RealPage compliance functions.

Qualifications

  • Bachelor’s degree in Business Administration, Real Estate, Public Administration, Finance, Housing, or a related field.

  • Minimum 10 years of affordable housing compliance experience within multifamily property management.

  • Minimum 5 years of leadership experience managing compliance teams and functions.

  • Extensive expertise in HUD, LIHTC, Section 8, HOME, and other affordable housing programs.

  • Advanced knowledge of affordable housing certifications, recertifications, eligibility requirements, and regulatory reporting.

  • Significant experience leading agency audits, management reviews, and compliance monitoring programs.

  • Advanced working knowledge of RealPage affordable housing and compliance platforms is required.

  • Experience leveraging technology, automation, and process improvement initiatives to enhance operational performance.

  • HCCP, SHCM, COS, CPO, TCS, or other industry certifications preferred.

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