Director of Community Relations

Responsibilities

• Greet all visitors in a warm, friendly manner.
• Ensure schedule flexibility to work one weekend day per week (usually a Tuesday-Saturday schedule) as well as some evenings as necessary.
• Answer inquiry calls professionally to gather critical marketing information and schedule community visits, with a benchmark of 60% of calls resulting in appointments. Note: Calls may be recorded for quality review.
• Create and conduct a 1-2 hour monthly in-service for all staff, focusing on recent front desk issues/topics to ensure proper handling of incoming inquiries.
• Collaborate with the Executive Director to develop an effective resident referral program.
• Conduct preplanned and personalized community tours.
• Facilitate small-group presentations using excellent written and verbal communication skills.
• Serve as a liaison between The Bristal and community referral sources.
• Follow the sales training system using materials in the sales training manual.
• Complete all required move-in paperwork and collect rent monies prior to resident move-in.
• Manage all marketing inventory as directed.
• Create and/or host marketing and sales events.
• Engage in frequent and ongoing networking with outside referral sources.
• Oversee the accuracy of available apartment inventory.
• Maintain weekly traffic and census reports.
• Complete community-based business development plans quarterly.
• Prepare and distribute quarterly marketing strategy and competitive analysis reports to the Executive Director, Vice President of Operations, and Vice President of Sales.
• Perform other duties as assigned by the Executive Director.