Director of Community Relations

About the Role

Concord Park, an assisted living community in Concord, is acclaimed for its forward-thinking, pace-setting innovations in senior care, including an award-winning Brain Healthy Cooking Program and the stigma-shattering Dementia Friendly Communities Initiative. We are seeking an experienced and self-motivated Director of Community Relations to drive all sales and outreach activities, ensuring we achieve and exceed the community’s sales and move-in goals while maximizing occupancy.

The ideal candidate will develop meaningful relationships with residents, families, and community partners, conduct presentations showcasing our services, and ensure a smooth transition for new residents throughout the sales and move-in process. This role positions Concord Park as a leader in the assisted living industry, educating the community on aging and helping families find a supportive home environment focused on resident quality of life.

Responsibilities

• Drive all sales and outreach activities to achieve and exceed community sales and move-in goals, continuously maximizing occupancy.
• Develop and maintain meaningful relationships with residents, families, and community partners.
• Plan and conduct presentations to showcase Concord Park’s services and innovative programs.
• Ensure a smooth transition for new residents throughout the entire sales and move-in process.
• Position Concord Park as a leader in the assisted living industry through community education on aging and senior care.
• Promote a positive team spirit, fostering cooperation, openness, enthusiasm, and customer service.
• Demonstrate trustworthiness, responsibility, and moral integrity with strong follow-through on commitments.
• Provide leadership, handle pressure, manage projects, and treat others with respect.
• Communicate clearly and effectively, demonstrating patience, tact, and enthusiasm.
• Utilize technology to perform job duties and communicate with residents, families, and coworkers.

Requirements

• Experience in sales, preferably in senior living or a related field.
• Knowledge of Alzheimer’s Disease, related dementias, and behavior management techniques.
• Commitment to Concord Park’s “Right Values” and ethical principles.
• Strong interpersonal and communication skills.
• Ability to work a flexible schedule, including evenings and weekends.
• Proficiency with technology for job duties and communication.

Schedule

Full-time salaried role: Monday-Friday, business hours with a rotating manager-on-duty weekend rotation. This position requires flexibility, including some evenings and weekends.

Pay

Annual salary starting at $85,000, plus a bonus structure.

Benefits

• Comprehensive benefits program starting on the day of hire, including:
  • Paid time off and holiday pay.
  • Health insurance through Blue Cross Blue Shield, dental, and vision insurance.
  • Disability coverage and complimentary life insurance.
  • Pre-tax retirement savings plan with a company match.
• DEI Initiatives: Regular opportunities for associates to voice opinions and ideas to improve diversity, equity, and inclusion.
• Generous bonus program for referring associates or residents.
• Retail discounts on cellphone plans, pet insurance, home & auto insurance, car rentals, identity theft protection, office supplies, concert & museum tickets, travel, shopping, and more.
• Health Reimbursement Account (HRA) and Flexible Spending Accounts (FSA) to offset medical and healthcare expenses.
• Nationwide tuition rewards program.
• Free meal during scheduled shifts.
• Extensive professional development and education programs, including the opportunity to become a Certified Dementia Practitioner.
• Commuter benefits, including pre-tax savings on public transportation passes and parking.