Director of Clubs Experiences

About the role

The Director of Clubs Experiences oversees all aspects of premium operations, ensuring guest satisfaction and financial results. This role requires 5+ years of experience in a food and beverage operational position and a bachelor's degree in hospitality management.

Responsibilities

• Overseeing all aspects of premium operations
• Ensuring the recruitment and training of team members in standards and procedures
• Working with the location leadership team to drive improvements in guest satisfaction and financial results
• Driving engagement within the premium department
• Overseeing season planning and event preparation
• Building relationships with regular guests and suite holders
• Partnering with the culinary team to develop menus
• Setting up and ensuring the use of the Suites Management System
• Managing loss prevention activities
• Ensuring compliance with Levy's Core Signature standards
• Attending BEO meetings to plan for upcoming events
• Supporting location Keys to the Future activities
• Managing team member breaks and scheduling
• Managing team member incidents/accidents and following reporting procedures
• Managing the onboarding of new management employees
• Supporting other locations/properties as needed

Qualifications

• High level of computer literacy
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills

Skills

• Experience in food and beverage operational positions
• Bachelor's degree in hospitality management
• Passion for hospitality, food, and retail
• Excellent interpersonal and stakeholder management skills