Club Experience Director

KEY ROLES & RESPONSIBILITIES

• Design, implement, and evaluate inclusive and outcome-based youth programs based on the updated Formula for Impact in the four core areas: Health & Wellbeing, Life & Workforce Readiness, Character and Leadership, and Academic Success.
• Collaborate with the other Club Experience Directors across the organization to ensure programmatic cohesion.
• Utilize the Blueprint for Youth Impact and YPQI framework to ensure consistency, quality, and youth engagement.
• Avoid adopting national targeted programs in each core outcome area and ensure data collection supports continuous improvement and outcome measurement.
• Complete monthly programming report and administer quarterly pre- and post-tests for organizational wide programming.
• Ensure Club attendance and program participation data are tracked in a timely manner in MyClubHub.
• Incorporate trauma-informed practices and ensure programming is inclusive, strengths-based, and aligned with youth development principles.
• Collaborate with Operations leadership to ensure adequate staffing, supplies, paid planning time, and reliable data systems to support accountability and ongoing program enhancement.
• Elevate the Teen & Tween Experience by recognizing that tween and teen members bring a unique energy and set of needs to the Club.
• Design programming that responds to their social, emotional, and developmental priorities, including: Safe spaces for mental health conversations, self-care, and identity exploration. Discussions and activities around social justice, equity, and inclusion. Access to college planning, workforce readiness, jobs, internships, and leadership opportunities. Dedicated time and space for homework help, recreation (sports & e-sports), and socializing.
• Provide dedicated space, additional staff support, and/or branded experiences tailored specifically to tweens and teens to promote belonging and engagement.
• Deliver foundational life and workforce readiness programming to all tween and teen members, ensuring they gain practical skills for their futures, with an understanding of their lives outside the Club, focusing on holistic achievements.
• Build and maintain strong relationships with schools, community organizations, and feeder institutions to expand access to resources, referrals, and support that strengthen Club and community impact.
• Serve as a visible ambassador of the Club’s mission and programming at community events and stakeholder meetings.
• Recruit and/or retain current Club population through Club-wide events, cross-site initiatives, and seasonal programming.
• Partner with parents/guardians to address youth engagement, development, and behavior.
• Collaborate closely with Club leadership, site directors, staff, and volunteers to ensure mission alignment and consistent program execution.
• Assist with promotional efforts via flyers, newsletters, social media, and community presentations.
• Ensure member safety and incident prevention by maintaining appropriate supervision at all times; proactively prevent critical incidents through vigilance and staff coordination.
• Manage program operations including registration, scheduling, budget oversight, safety protocols, and inventory with support from the branch/site director.
• Supervise and develop staff and volunteers through ongoing training, orientation, and performance evaluation.
• Hold weekly staff meetings with support of the Branch director to reinforce alignment with program quality standards and ensure cohesive team collaboration.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Typical Work Hours: Normal hours are Monday-Friday 11am-7pm. Camp hours (winter, spring, and summer) may shift. Some weekend work may be necessary.
• Drove a 14-passenger bus to transport youth from school and/or field trips will be required.
• Valid driver’s license and a good driving record required. Bus driving training provided.