Director of Clinical Operations and Innovation, Population Health

About the role

As Director of Clinical Operations and Innovation, you will be a key strategic and operational leader driving Devoted Medical’s organization-wide efforts to deliver best-in-class clinical outcomes. You will own and drive outstanding performance on core preventative care and clinical outcomes for our members, such as cancer screenings, diabetic eye exams, and kidney function testing. Key questions you may address include:

• How do we screen hundreds of thousands of members for depression and ensure appropriate follow-up care in a resource-efficient way?
• What barriers do members face in completing breast cancer screening? Which barriers does Devoted Medical have the unique ability to influence, and how should we influence them?
• How do we optimize every Devoted touchpoint with members to ensure they are empowered to complete life-saving preventive screenings?

Sitting at the intersection of technology, clinical excellence, and member experience, you will translate enterprise quality goals into scalable engagement strategies, tech-enabled workflows, and high-impact clinical interventions. You will report to the Senior Director of Preventive Health with high visibility across executive leadership. Your role involves identifying and shaping opportunities to improve member health outcomes at scale, driving innovations that accelerate performance, and partnering with frontline teams to translate strategy into reality.

Responsibilities

• Strategy & Innovation: Design organization-wide strategies across a portfolio of clinical outcome metrics to deliver exceptional member care at scale. Identify innovative opportunities to eliminate friction points along members’ healthcare journeys, empowering them to achieve their healthiest lives.
• Excellent Cross-Functional Execution: Manage performance against operating KPIs and clinical outcomes metrics. Partner with Clinical, Member Experience, Product, Technology, and frontline teams to design and implement solutions that improve clinical and care coordination interventions. Translate goals into actionable strategies and guide initiatives from pilot phase through full-scale implementation.
• Results-Driven Performance & Insight: Leverage data to determine drivers of performance and performance variability. Help the organization distinguish between signal and noise to achieve targets and understand the underlying mechanics driving success. Create frameworks for evidence-based decisions and spearhead initiatives to resolve barriers to performance.
• Servant Leadership: Drive execution through a blend of direct management and leadership through influence, operating with a servant-leader mindset that prioritizes enabling, unblocking, and supporting frontline teams. Translate complex operational goals into daily workflows that set teams—and members—up for success.

Requirements

• 6+ years of experience in high-ownership operator roles driving performance improvement in complex, regulated, or high-stakes environments through data-driven approaches (e.g., developing metrics & targets, analyzing trends, driving performance improvement, reporting outcomes).
• Scrappy execution & fast cycles: A self-starter who prefers progress over perfection, willing to roll up your sleeves to fix processes manually today while architecting automated solutions for tomorrow. You thrive in fast-paced, adaptive environments.
• Strong analytical thinking and toolkit: Comfortable building sophisticated models to size opportunities and evaluate experiments. Experience leveraging business intelligence platforms (Tableau, Looker, Power BI) and the ability to "think in algorithms" regarding multi-step, probabilistic processes.
• Demonstrated leadership impact and collaborative excellence: Experience influencing outcomes across organizational levels—whether through direct management, cross-functional project leadership, or matrix reporting relationships requiring consensus-building without formal authority. Energized by working with diverse teams and motivated by helping frontline teams and members achieve their best.
• Outstanding communication skills: Ability to distill complex operational and clinical concepts into clear, actionable insights for diverse audiences.
• Operational architect: A track record of refining complex workflows. Ability to map cross-functional processes and identify structural improvements to drive key results.

Preferred Qualifications

• Experience learning quickly in complex operational domains. Ability to master intricate subject matter rapidly, whether inside or outside healthcare.
• AI explorations: Curiosity about emerging technologies and a pragmatic approach to using them. Experience using LLMs to build complex prompts and tools is a strong plus.
• Skill and rigor in using and analyzing data: Understanding of metric pitfalls (e.g., how open vs. closed periods affect data, or how denominators shift over time). Comfortable thinking in ranges and probabilities rather than false precision, and able to distinguish between metric changes and underlying reality.

Pay

Salary range: $182,000 – $247,000 per year. The actual base salary offered will depend on factors such as qualifications, relevant experience, skills, education, certifications, and location.

Benefits

• Employer-sponsored health, dental, and vision plan with low or no premium.
• Generous paid time off.
• $100 monthly mobile or internet stipend.
• Stock options for all employees.
• Bonus eligibility for all roles excluding Director and above; commission eligibility for Sales roles.
• Parental leave program.
• 401K program.

Our total rewards package is for full-time employees only. Intern and contract positions are not eligible.