Director of Clinical & Operational Strategy, Acute Care

About Us

TeleTracking builds groundbreaking technology incorporating deep clinical expertise. Our solutions are used in the nation’s largest healthcare systems and around the world to positively impact patients, families and communities.

About The Role

The Director of Clinical & Operational Strategy, Acute Care provides system-level clinical and operational subject matter expertise to inform TeleTracking’s product strategy, use case development, and acute-care operational design. The role partners with Product, Analytics, Commercial, Clinical Services, and other internal teams to align recommendations with current-state and future-state workflows, regulatory and accreditation considerations, and enterprise performance drivers.

What You Will Do

• Translate acute-care clinical and operational workflows into clear requirements, use cases, and decision support for Product and Engineering teams.
• Contribute to roadmap development through use case definition, workflow validation, and future-state capability design in collaboration with cross-functional stakeholders.
• Incorporate health-system performance drivers into analyses and recommendations (e.g., length of stay, throughput, labor efficiency, contribution margin, avoidable delays, access constraints, capacity bottlenecks) while adhering to applicable policies and standards.
• Collaborate with stakeholders across Product, Commercial, Clinical, Enterprise Analytics, Services, and other internal teams to scope, validate, and deliver strategic recommendations.
• Solicit and consider diverse perspectives and data sources to support sound judgment and reduce bias in analysis.
• Synthesize cross-functional input into documented, enterprise-aligned recommendations and communicate rationale, tradeoffs, and assumptions.
• Follow company policies and applicable legal/regulatory requirements when handling sensitive information (including patient or client data, as applicable) and when engaging with customers, partners, or internal teams.
• Represent the full acute ecosystem: ED, inpatient, ICU, care management, patient flow, transfer/access, and transitions of care.
• Exclude perioperative operations, while incorporating the operational transitions to and from perioperative services (pre-op readiness, post-op placement, bed flow, downstream constraints etc.).
• Frame decisions within the broader health-system context, incorporating clinical, operational, and financial implications.
• Convene and facilitate stakeholders across the organization — Product, Services, Commercial, Clinical, and others — to achieve aligned, enterprise-level results.
• Reduce rework by promoting early engagement and multi-perspective planning.
• Model collaborative, alignment-first behaviors.
• Operate as one of three strategic leaders within the acute-care triad. Ensure clinical and system-level insights are incorporated into shared decision-making.

What We Look For

• Education and Experience:
  • Registered Nurse (RN) or equivalent clinical licensure required
  • Master’s degree (MBA, MHA, MSN, or similar) preferred
  • 5–7 years of acute-care clinical experience required
  • Experience with hospital operations, care management, throughput, or patient flow required
  • Demonstrated ability to collaborate effectively across functions and levels required
  • Strong written and verbal communication skills and analytical skills
  • Experience in digital health, product strategy, workflow redesign, or command center models
  • Familiarity with AI-enabled or data-driven platforms (preferred)
• Core Competencies:
  • Demonstrated clinical and operational expertise in an acute care setting
  • Strong understanding of system performance drivers (LOS, throughput, staffing models, avoidable days, access, contribution margin, operating costs)
  • Deep understanding of acute-care workflows (ED, inpatient, ICU, care management, patient flow, discharge/throughput, transitions of care)
  • Exclusion of perioperative operations, while incorporating the operational transitions to and from perioperative services (pre-op readiness, post-op placement, bed flow, downstream constraints etc.)
  • Frame decisions within the broader health-system context, incorporating clinical, operational and financial implications
  • Facilitation and cross-functional collaboration
  • Ability to engage in strategic and transparent communication

Benefits

• Employee Medical/dental/vision premiums paid 100% - family members without coverage
• Medical 100% - small cost for dependents on dental and vision, which start from day one!
• Life and AD&D
• Flexible Spending Accounts: Medical, Dependent Care, and Transportation
• 401 (k) Retirement Savings
• Tuition Reimbursement
• Military Paid Leave (up to 6 months of base salary while on military leave)
• Paid Time Off
• Paid parental leave

Disclaimer

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.

Equal Opportunity/Affirmative Action Employer

TeleTracking recruits qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.