Director Of Clinical Excellence

Duties And Responsibilities

• Analyze clinic performance metrics, patient outcomes, and staff productivity to identify areas for improvement.
• Develop and implement strategies to improve operational workflows, reduce wait times, and enhance the overall patient experience.
• Oversee daily clinical operations, including the coordination of clinical schedules, patient flow, and overall clinic efficiency.
• Lead, mentor, and manage dental assistants, hygienists, and other clinical staff to ensure optimal performance and adherence to policies.
• Coaches and develops field leadership and clinical staff to improve performance and capability, partners with Clinical Trainers and Dental Team Managers to resolve performance issues, provides positive feedback, coaches Clinical Trainers to take corrective action when needed.
• Collaborate with the VP of Clinical Excellence and Operations team to implement strategic initiatives aimed at enhancing patient care and clinical productivity.
• Establish and maintain clinical protocols, policies, and procedures to ensure consistency and best practices across all dental operations.
• Ensure that all patients receive compassionate, high-quality care in a timely manner.
• Address patient concerns and complaints, resolving issues to maintain a positive patient experience.
• Lead initiatives to improve patient education and engagement in dental care.
• Oversee the procurement from the administrative support office, maintenance, and inventory of clinical supplies and equipment.
• Develop and implement ongoing training programs to ensure staff competency in clinical skills, patient care, and safety standards.
• Evaluate and improve staff performance through regular reviews, feedback, and professional development opportunities.
• Stay informed of the latest developments in dental technology and techniques to enhance clinical practices.

Qualifications

• Licensed dentist (DDS/DMD) or registered dental hygienist (RDH) preferred.
• Minimum of 5 years of experience in dental clinical operations or healthcare management, multi-site or regional management preferred.
• Proven leadership experience with a focus on operational excellence, staff management, and patient care.
• In-depth knowledge of dental regulatory requirements, including HIPAA, OSHA, and infection control standards.
• Deep understanding of dental clinical workflows.
• Strong problem-solving, decision-making, and organizational skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Ability to travel 75%.