Director, Clinical Excellence

About the Role

The Director, Clinical Excellence will lead the clinical excellence managers in their region through account management and customer success. This role is responsible for fostering relationships with the clinical excellence team, partnering with customers to ensure the highest standards of patient care, and participating in various aspects of the sales process to drive the long-range plan. Additionally, this role will collaborate with other departments to support the company's strategic objectives. Candidates located in the Western U.S. with access to a major airport are preferred.

Responsibilities

• Lead the clinical excellence managers for their region.
• Collaborate with the capital sales team to expand partial footprints.
• Participate in the sales process for both new and expansion opportunities.
• Sell clinical programs and electronic medical record (EMR) integration as appropriate to support customer success.
• Ensure the clinical excellence team is executing routine and quality customer business reviews.
• Demonstrate professionalism in all customer interactions.
• Provide in-person and/or virtual support to customers, partners, and Outset team members.
• Engage and assist in business planning, clinical, operational, and financial action planning.
• Partner with key Outset stakeholders to advance the organization to meet strategic priorities.
• Participate in policies and procedure creation to ensure high-quality patient care.
• Uplevel the skillset of the clinical excellence managers.
• Drive the refresh strategy.
• Lead the clinical excellence team through transitioning problem accounts.
• Collaborate with marketing, clinical, service, and commercial teams to ensure alignment with the company's strategic priorities.
• Partner with Sales Effectiveness on the execution of training programs for the company's medical devices.
• Regularly meet with Field Service Managers with assigned territories to drive customer success, service excellence, and clear customer communication.
• Manage relationships with key stakeholders, including healthcare providers, professional organizations, and regulatory agencies.
• Ensure compliance with all relevant regulations and standards.
• Provide leadership and guidance to the clinical excellence team, fostering a culture of collaboration and continuous improvement.
• Develop and implement clinical strategies to expand the utilization of the company's medical devices.
• Collaborate with sales, marketing, and other stakeholders to identify and implement best practices for new installations and program expansion opportunities.
• Support training of the clinical excellence team to ensure successful implementation and use of the company's medical devices.
• Manage and provide feedback to external vendors to support the timely execution of strategies and programs.
• Support and coach clinical excellence team members on career development and growth within the organization.
• Foster integration and collaboration across teams.
• Serve as the clinical point of contact and internal service partner for customer escalations and issues.
• Manage internal and external stakeholder relationships to ensure alignment with the company's strategic objectives.
• Track and communicate team priorities, metrics, and successes.

Core Competencies

• Strategic thinking
• Leadership
• Relationship building
• Decision making
• Prioritization
• Communication
• Talent development
• Timely Execution
• Business Acumen
• Program Management

Requirements

• Bachelor's degree in nursing or a related field.
• Registered Nurse (RN).
• Master of Science in Nursing (MSN) or Master of Business Administration (MBA).
• 5+ years of nursing leadership experience in a healthcare or medical device setting.
• Proficiency in compliance regulations and standards.
• Strong communication and leadership skills.
• Experience in developing a business plan and ROI.
• Deep understanding of the health system accreditation process.
• Strong process and quality improvement background.
• Competency in translating data and analytics into action plans.
• Ambition to leverage clinical expertise to advance business objectives.
• Ability to excel in a high-energy, fast-paced environment.
• Detail-oriented with excellent analytical and problem-solving skills.
• Ability to thrive in a collaborative, cross-functional work environment.
• Maintain a sense of urgency, work effectively under pressure, and multi-task.
• Goal-oriented and committed to driving initiatives to resolution.
• Excellent interpersonal skills with the ability to persuade decision-makers.
• Strong work ethic as an individual and on a team.
• Working knowledge of Word, Excel, and PowerPoint applications.
• Willingness to travel extensively (up to 75% of the time).

Desired Qualifications

• Doctorate of Nursing Practice (DNP).
• Experience in or collaboration with the medical device industry.
• Functional knowledge of dialysis or other relevant medical technologies.
• Advanced certifications in nursing or related fields.
• ACNO, CNO, VP of Patient Care Services, or DON experience.

Preferred Certifications

• Certified Nurse Executive (CNE)
• Certified Nurse Executive Advanced Board (NEA-BC)
• Certified Professional in Healthcare Quality (CPHQ)
• Certified Clinical Nurse Leader (CNL)
• Certified Medical-Surgical Registered Nurse (CMSRN)
• Critical Care Registered Nurse (CCRN)

Pay

The applicable salary range is determined by the employee’s primary work location. The Bay Area range applies specifically to employees whose primary work location is within the designated Bay Area market.

• San Francisco Bay Area Salary Range: $183,000 – $247,000
• National Salary Range: $164,700 - $222,300

Schedule

Must be willing to travel up to 75% of the time.