Director, Clinical Performance Excellence

About the Role

Memorial Hermann Katy is expanding to support the needs of patients and families out West. The new Director of Clinical Performance Excellence will report directly to the CNO and will provide leadership, direction, and support for one or more patient‑care departments, drive clinical excellence initiatives, manage campus strategy, and oversee budgeting, staffing, and process improvement.

Responsibilities

• Direct day‑to‑day operations for assigned patient‑care departments, maintaining 24/7 operational responsibility and overseeing both clinical and non‑clinical staff.
• Review and approve all new hires; establish performance appraisal standards; identify staffing needs with managers; coordinate staff training with the education department; remain accessible and visible to staff; recognize achievements and provide ongoing feedback.
• Collaborate with service‑line leaders and managers to define departmental scope of service, set goals, and develop strategic plans; stay current on field developments and integrate them into departmental services; review policies, procedures, and systems; conduct promotional activities and participate in hospital market initiatives.
• Monitor and direct all patient‑care activities, ensuring the highest level of service across the continuum of care and optimizing the patient experience.
• Participate in interdisciplinary evaluation of programs, process improvement, client‑centered outcomes, and organizational outcomes.
• Ensure revenue, expenses, contribution margin, and FTEs meet or exceed budget; prepare and submit budget reports; forecast expenses; take corrective action on negative variances; propose capital budget items as appropriate.
• Promote physician input and communication; involve medical staff in policy and service planning; provide rapid response to medical‑staff issues; seek ways to attract new physicians to hospital services.
• Adhere to all regulatory and Texas Board of Nursing requirements and standards.
• Perform other duties within scope of practice and clinical competency, ensuring safe care for patients, staff, and visitors while complying with Memorial Hermann policies, procedures, and standards.
• Support professional growth by meeting mandatory/continuing education and competency requirements; serve as preceptor, mentor, and resource to less‑experienced staff.
• Model Memorial Hermann’s service standards by delivering safe, caring, personalized, and efficient experiences to patients and colleagues.
• Other duties as assigned.

Minimum Qualifications

• Education: Bachelor of Nursing degree from an accredited school of professional nursing (required); Master’s degree preferred.
• Licensure/Certification: Current State of Texas RN license or temporary/compact license; professional certification in a clinical area or management within one year of hire preferred.
• Experience: Five (5) years of progressive clinical experience.

Preferred Experience

Candidates with current director‑level experience, a working knowledge of campus operations, and a vision to advance key strategies are strongly preferred.