Director of Clinical Education and Development
About the role
We're not telehealth and we're not a traditional doctor's office: we're the best parts of both. Our mission at Rezilient is simple: to make access to primary care convenient, timely and seamless. In our hybrid model, clinics are staffed by paramedics with the provider joining the appointment virtually on-screen. The provider relies on the medic as their partner for a thorough physical assessment, with the aid of connected devices that live stream ENT, skin, and cardio respiratory exams. Not only does this allow the provider to see and hear high quality exams, but it allows the patient to participate in the experience themself through hearing their own heartbeat or seeing their own eardrum. Our model is breaking through the old way of medicine and bringing transparency and high quality care through the use of technology. We are looking for team members that are ready to expand and break new grounds in the world of primary care.
Key Responsibilities
Learning Strategy & Program Architecture
Design and own the L&D strategy for all four clinical operations functions: Medics, Care Navigators, Care Managers, and Providers
Refine the structured learning framework spanning onboarding, role-specific competency development, continuing education, and leadership readiness pathways for clinical staff
Partner with the Head of Clinical Operations and operational leaders to align all learning initiatives with organizational goals, operational priorities, and quality outcomes
Establish and maintain a multi-modal learning approach with live, virtual/synchronous, and asynchronous appropriate to Rezilient's distributed, hybrid care model
Lead training plan coordination across all clinical functions, ensuring program sequencing, scheduling, and deployment are operationally feasible and clinically sound
Requirements
Bachelor's degree required; Master's degree (MSN, MHA, CNE, MBA) strongly preferred
7+ years of experience in Learning & Development, clinical education, and instructional design within a healthcare setting
Proficiency with content authoring tools (Articulate 360/Rise, Camtasia, Scribe, or other AI tools)
Demonstrated experience building and managing training programs across multiple clinical roles or workforce populations
Proficient innovator with Learning Management Systems (LMS)
Strong instructional design skills with working knowledge of adult learning principles and established frameworks (ADDIE, SAM)
Strong data literacy — ability to build and interpret training metrics, identify trends, and use insights to drive program improvement
Highly organized with the ability to manage multiple programs, timelines, and stakeholder needs simultaneously in a fast-paced, evolving environment
Excellent written and verbal communication skills with experience presenting to clinical and operational leadership
A confident, curious, and agile learner who thrives in ambiguity and takes ownership without a fully built playbook
Collaborative, solutions-oriented working style with the ability to influence without direct authority in a matrixed clinical organization
Qualifications
Active clinical licensure
CPTD (Certified Professional in Talent Development)
Benefits
Competitive compensation
Generous paid time off
Comprehensive medical, vision, dental, and life insurance
Valuable stock options
401(k)