Director of Client Success

Loopback Health is a healthcare data company dedicated to improving access and outcomes for complex patients. We partner with health systems to grow and optimize specialty pharmacy performance, and we support life sciences organizations in accelerating evidence generation and expanding patient access through differentiated data and insights. Our work sits at the intersection of data, technology, and patient care, and we’re building a purpose-driven team that reflects that mission. Founded in 2009, Loopback has been recognized by the Dallas Business Journal as one of the Best Places to Work, reflecting a culture grounded in collaboration, trust, and impact. Loopback has been recognized on the Inc. 5000 list of America’s fastest-growing private companies and consistently ranks among the fastest-growing companies in Dallas by the Dallas Business Journal.

About the role

Loopback is seeking a customer-centric problem solver to lead strategic engagement and develop long-term, enterprise-wide partnerships with Life Science clients. As a Director Of Client Success, you will own a portfolio of high-value Life Science accounts and be accountable for retention, growth, and account health. Operate as a strategic partner to commercial, medical, and HEOR stakeholders while also being willing to dive into details and work directly with internal teams. Connect data, product capabilities, and client strategy to define and execute account plans that drive measurable business outcomes for our clients and for Loopback. Drive initiatives to create and operationalize scalable go-to-market and client management processes. You will play a crucial role in driving customer success by ensuring continued satisfaction, fostering strong relationships at multiple levels of the client organization, and systematically identifying opportunities for expansion.

Responsibilities

• Oversee onboarding to ensure a seamless transition to Loopback’s solutions.
• Help clients use Loopback data, analytics, and tools to achieve clinical, commercial, and access objectives.
• Build and maintain strong, long-lasting relationships; act as primary point of contact and internal advocate.
• Serve as a trusted advisor by understanding customer goals and constraints, and providing tailored solutions.
• Build and manage structured account plans with clear objectives, success metrics, and growth opportunities.
• Identify, qualify, and prioritize expansion opportunities and partner with Sales to close them.
• Synthesize complex analytics into clear, compelling narratives and recommendations for senior stakeholders.
• Collaborate with sales, marketing, product, operations, and engineering teams to align client strategies and objectives with Loopback’s roadmap.
• Develop scalable processes, playbooks, and documentation that enable consistent, high-quality client delivery and drive team efficiency across the customer lifecycle.

Requirements

• B.A. or B.S. (preferred disciplines: biological sciences, engineering, biostatistics, health economics, or similar)
• 5+ years in client-facing roles with increasing responsibility delivering products and services into Life Science organizations
• Experience working