Director of Client Success

Key Responsibilities

• Serve as the day-to-day contact for strategic clients, managing relationships and ensuring high levels of satisfaction and engagement
• Understand client needs and business goals, and translate them into actionable plans that align with Fetcherr’s capabilities
• Proactively identify opportunities to drive additional value for the client through product adoption, feature utilization, and cross-sell initiatives
• Clock with internal teams (Product, Program, Tech, Support, and Data Science) to ensure successful solution delivery and issue resolution
• Monitor client performance metrics, analyze trends, and provide insights and recommendations for continuous improvement
• Represent the client’s voice internally to influence product development and service enhancements
• Willingness to travel for client meetings, QBRs, or industry events

Requirements

• 10-12 years of experience in a client-facing commercial role ideally involving customer success, account management, or strategic partnerships
• Strong interpersonal and relationship management skills with the ability to interact confidently at multiple organizational levels
• Excellent communication skills, both verbal and written, including the ability to present effectively to senior stakeholders
• Analytical thinker with the ability to derive insights from data and drive strategic conversations
• Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment
• Bachelor’s degree in Business, Economics, Aviation Management, or a related field. A Master’s degree is a plus
• Experience in travel, mobility, logistics, marketplaces, or other demand-driven industries – advantage
• Experience working with enterprise clients – advantage

What Fetcherr Offers

• Competitive salary and performance-based incentives
• A comprehensive benefits package, including professional development opportunities
• The opportunity to work with cutting-edge AI technology across multiple industries
• Flexible work options, including remote opportunities
• A collaborative and inclusive workplace culture