Director of Client Success

Core Responsibilities

• Client Relationship Management & Growth
• Revenue Expansion & Account Planning
• Strategic Partnership Development
• Project Oversight & Client Advocacy
• Internal Leadership & Cross-Functional Collaboration

What You Bring

• Experience & Expertise
• Skills & Competencies

Experience and Expertise:

• 5-6+ years of client-facing experience in brand design, packaging design, structural packaging design and innovation, advertising, or related creative services, with proven success in account management and growth
• Consulting experience and direct client experience preferred
• Structural packaging design and innovation experience preferred
• Deep understanding of the CPG industry, including knowledge of packaging design trends, retail dynamics, and consumer goods marketing
• Demonstrated track record of growing client accounts and consistently exceeding revenue targets through relationship building and strategic selling

Skills & Competencies:

• Exceptional relationship-building skills with the ability to develop trust and credibility with senior marketing and innovation leaders
• Strategic mindset with the ability to connect creative solutions to business outcomes and articulate value in terms clients care about
• Strong business acumen, including experience with account planning, forecasting, and identifying growth opportunities
• Skilled experience and abilities in the sales process from initiation to close
• Excellent communication and presentation skills, comfortable leading executive-level client meetings and business reviews
• Adequate interpersonal, motivational, and negotiation skills
• Strong organizational skills, meticulous attention to detail, and adaptive problem-solving abilities
• Experience partnering effectively with program/project management teams, understanding how to divide responsibilities between strategic relationship management and operational execution

Success Metrics

• Year-over-year revenue growth across assigned client portfolio
• Achievement of individual revenue targets and pipeline development goals
• Client retention and satisfaction scores
• Expansion of services and project types within existing accounts
• Number of strategic business reviews conducted and opportunities identified
• Pipeline development and conversion rates for account expansion
• Profitability of managed accounts and projects

Why Join Us

This role offers the opportunity to shape client partnerships that drive meaningful business impact while working with some of the most recognized brands in the CPG space. Join our talented, inventive team if you're energized by building relationships, uncovering growth opportunities, delivering strategic value, and being part of an agency culture that celebrates innovation and collaboration.