Director of Business Transformation

Pay Range: $150000 - $175000 / year Our Perks: Generous PTO plans, sick pay and health benefitsAnnual bonus based on employment standing*Work from home and hybrid model employmentConfie Enablement Fund/ Scholarship ProgramI-Care Recognition ProgramCorporate Social Responsibility ProgramDiversity, Equity and Inclusion InitiativesConfie Hub and Discount Programs (Gym Membership) PurposeTo lead Confie's business process improvements and business transformation agenda across a diversified operating model that includes insurance distribution and general agency operations, business process outsourcing (BPO), franchising, and enabling corporate functionsRun the reengineering center of excellence, establish standards and prioritization, and partner with business and functional leaders to redesign end-to-end processes, embed control by design, enable automation, and deliver measurable operating results Essential Duties & ResponsibilitiesReengineering Strategy and Portfolio Leadership:Lead the reengineering program and portfolio, including intake, triage, prioritization, and road map management aligned to enterprise prioritiesBuild and maintain process architecture and a pipeline of high-impact opportunities across customer, operational, and enabling functionsDevelop business cases and benefits hypotheses for prioritization initiatives, including cost, cycle time, quality, capacity, customer experience, and control performanceEstablish standards for discovery, documentation, measurement, and handoffs to delivery teamsDiscovery, Design, and Solution Definition:Lead structured discovery and current state analysis using value stream mapping, process mapping, root cause analysis, and waste identificationFacilitate future state design that clarifies process steps, roles, decision points, exceptions, service levels, and control by designDefine requirements, operating model implications, and performance measures for redesigned processesPartner with stakeholders to align scope, decision rights, and readiness needs, including policy updates, training, communications, and change enablementControls by Design:Embed control requirements into process redesign from inception, including preventive and detective controls, auditability, access discipline, segregation of duties, exception handling, and monitoring triggersPartner with Legal, Compliance, Finance, Technology, and Operations to align controls with regulatory requirements and practical executionDelivery Model and Implementation Enablement:Operate as a center of excellence that enables implementation by business owners and delivery teams while providing disciplined governance and supportDefine implementation plans with clear ownership, milestones, dependencies, and adoption measuresSupport execution through launch readiness, pilot training, training and job aids, cutover support, and post-launch stabilizationEstablish benefits realization tracking and performance reviews to sustain improvementsAutomation and Technology Enablement:Partner with the Technology and Data teams to translate process redesign into workflow enablement, system configuration changes, automation opportunities, and decision support capabilitiesIdentify and prioritize automation opportunities, including rules-based automation, low-code workflows, document and data routing, and analytics-enabled decisioning where appropriateEnsure measurement systems are defined and operationalized, including process performance indicators, control-monitoring signals, and benefits-realization reportingStakeholders Leadership and Communication:Lead cross-functional working sessions, workshops, and governance routines with a clear agenda, decision, and follow-throughCommunicate progress, risks, and decisions to leaders using concise narratives and data-supported reportingBuild strong relationships with functional leaders to drive adoption and reduce friction to implementationTeam Leadership and Capability Building:Lead and develop a team of process analysts, continuous improvement leads, and transformation resources as assignedCreate reusable toolkits, templates, and standards that improve consistency and speed of deliveryCoach stakeholders on process thinking, measurement discipline, and change adoption Qualifications and Education RequirementsBachelor's degree required, an advanced degree preferred8 or more years of progressive experience in process improvement, business transformation, business process management (BPM), operational excellence, or reengineeringDemonstrated success leading cross-functional initiatives from discovery through implementation and sustained performanceExperience in insurance, financial services, franchising, regulated operations, and/or outsourced service delivery models is strongly preferredExpertise in end-to-end process design, value stream mapping, process mapping, root cause analysis, and operating model definitionAbility to translate process design into implementable requirements across operations and technology teamsStrong orientation to automation and workflow enablement in partnership with technology teamsStrong analytical capability, including benefits modeling and performance measurementProficiency with process mapping and analysis tools such as Microsoft VisioExperience with workflow and automation platforms, including low-code automation and robotic process automation (RPA), and partnering with Technology teams to translate process designs into build-ready requirementsExperience using project and portfolio management tools to manage intake prioritization, delivery plans, and status reporting (Smartsheet or equivalent)Strong capability with data and reporting tools to define metrics, track benefits, and monitor performance (for example, Microsoft Excel, SQL, Power BI, Tableau, or equivalent)Familiarity with documentation and knowledge management tools to create and maintain standards, templates, and reusable playbooks (SharePoint)Excellent facilitation, stakeholder management, and executive communication skills Preferred SkillsCredentials that demonstrate process transformation capability are valued, including Lead Six Sigma (Green Belt or Black Belt), Project Management Professional (PMP), Certified Business Process Professional (CBPP), or comparable certificationsSpecific Platforms: UiPath, ServiceNow, and QPR Other DutiesThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice Notice As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie’s use of these computer systems should contact Human Resources at employeerelations@confie.com