Director of Business & Quality Improvement

About the role

The University of Maryland School of Medicine, Department of Medicine, Division of Occupational & Environmental Health is recruiting for a Director of Business & Quality Improvement.

Responsibilities

• Develop and implement a process improvement management philosophy.
• Design and direct strategies that lead to continuous process improvement optimizations at all levels and across department or school.
• Oversee the evaluation of the current processes and develop and accomplish measurable business process improvements.
• Design and apply improvement methods that will deliver specific and targeted results in rapid sequences and deployment of process improvements solutions.
• Direct team to achieve improved quality care projects and initiatives.
• Identify resources, organizational and environmental factors, participants, and stakeholders, and develop plans that include logistics to accomplish specified outcome.
• Meet action plan goals according to schedule.
• Continuously assess and improve processes considering various critical elements including quality, customer service, redundancy, efficiency, revenue, delivery, and outcomes.
• Continuously evaluate planning and executions throughout the project lifecycle.
• Direct the initiation, planning, execution, observation, and control of processes in the impacted departments or unit.
• Direct and maintain communications plan, documents, and reports.
• Prepare various reports, including executive reports, and presentations that include project plan, document update, schedule, performance, and outcomes.
• Facilitate discussions and negotiations that achieve consensus on implementing recommendations within complex, integrated, and cross-functional environments.
• Build and secure support and resources for projects.
• Conduct qualitative and quantitative analysis throughout project lifecycle.
• Create and execute comprehensive change management strategies related to projects and stakeholders.
• Apply various change management methodologies to create continuous improvement strategies that include work plans, performance metrics, and defined outcomes.
• Develop performance metrics for each improvement plan and document progress and outcomes.
• Coach and train staff and stakeholders on change management best practices and strategies to improve customer service and optimize business operations.
• Use innovation to redesign processes to achieve efficiencies and effective use of resources.
• Oversee implementation to integrate process changes into ongoing operations and report progress to senior leaders.

Requirements

• Bachelor's degree in business or related field.
• Master's degree preferred.
• Eight (8) years of business operations with process redesign and utilization of quality improvement and/or change management strategies.
• Six (6) years in leadership or management role.

Qualifications

• Six Sigma or Lean or other Change Management and/or Project Management Professional (PMP) certification preferred.

Skills

• Thorough knowledge of position requirements.
• Thorough knowledge of all applicable requirements, regulations, and laws.
• Effective use of applicable technology/systems.
• Effective communication both verbal and written thoughts, ideas, and facts.
• Support a mission and strategic vision.
• Instructional, training, and teambuilding skills to strengthen and cultivate relationships.
• Consultation and change management.

Benefits

UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program (pension or optional retirement plan/ORP) that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

Pay

Hiring Range $135,000 - $156,000, Commensurate with education and experience

Schedule

Full Time/Part Time Full-Time Shift Day