Director of Business Operations & Strategic Initiatives

Responsibilities

• Leads organization-wide operational improvement initiatives aligned with strategic priorities.
• Makes sure to monitor key performance indicators related to access, productivity, quality, patient experience, and financial performance.
• Develops dashboards, reports, and presentations for executive leadership and the Board of Directors.
• Works with executive leadership to advance strategic planning, organizational goal setting, and performance management initiatives.
• Manages change management efforts associated with strategic initiatives, operational improvements, and organizational transformation projects.
• Analyzes operational workflows and recommends process improvements to increase efficiency and effectiveness.
• Drives cross-departmental initiatives and ensures timely execution of organizational priorities.
• Identifies opportunities to improve revenue cycle performance, patient access, service utilization, and operational sustainability.
• Leads implementation of new programs, services, and operational models to advance organizational objectives.
• Evaluates the operational and financial impact of proposed initiatives and develops recommendations to support organizational decision-making.
• Partners with Finance and operational leaders to identify opportunities for cost savings, revenue enhancement, and long-term organizational sustainability.
• Manages high-priority projects from planning through implementation.
• Develops project plans, timelines, and accountability structures.
• Leads workgroups and interdisciplinary teams to achieve project objectives and organizational outcomes.
• Maintains regular and punctual attendance.

Qualifications

• Bachelor’s degree in healthcare administration, business administration, public health, finance, or related field required.
• Master’s degree in Healthcare Administration (MHA), Public Health (MPH), Business Administration (MBA), or related field preferred.
• Five to seven years of progressive experience in healthcare operations, business operations, project management, consulting, strategy, or administrative leadership roles.
• Experience in an FQHC, community health center, PACE organization, or healthcare setting strongly preferred.
• Experience leading cross-functional initiatives and operational improvement projects.
• Experience supporting executive leadership and managing complex organizational initiatives.
• Experience utilizing data and performance metrics to drive operational improvement and decision-making.
• Experience leading organizational change initiatives and implementing process improvements.
• Knowledge of FQHC operations, reimbursement methodologies, regulatory requirements, and healthcare business practices.
• Strong analytical, operational, and financial acumen with the ability to interpret data and support strategic decision-making.
• Excellent communication, presentation, facilitation, and relationship-building skills, with the ability to influence stakeholders across all levels of the organization.
• Strong organizational and problem-solving skills.
• Proficiency in Microsoft Office 365 (including Word, Excel, Outlook & Teams), data visualization tools, and reporting systems.