Director of Business Operations

About the role

The Director of Business Operations reports to the General Manager and is responsible for non-manufacturing operations at the site, including supply chain and program management. This role is a key member of the site leadership team, involved in the onboarding of new programs, ongoing program management, and procurement, warehousing, and logistics operations.

Responsibilities

• Assists the GM in planning, monitoring, and reporting of weekly, monthly, and annual business results; prepares and/or oversees management of operational performance metrics
• Maintains effective customer relations, manages a team of customer-facing personnel, and avoids single points of failure relative to personnel and/or vendors & third-party services
• Ensures compliance with applicable elements of AS9100, ITAR, OSHA, internal processes, and other applicable regulatory and agency requirements
• Effectively utilizes the ERP to operate, measure, and drive the business; employs best practices and follows established procedures to ensure accuracy of transactions and compliance with customer contracts, terms, and conditions
• Runs regularly scheduled daily, weekly, and monthly reporting from the ERP; performs or assigns associated work and updates metrics and internal dashboards accordingly; enters data and corrects order and customer data as needed to ensure accurate shipping and invoicing information
• Maintains order book and production schedule to ensure timely procurement activities, optimizing lead times, inventory levels, and third-party service vendors/subcontractors; ensures accuracy of ERP data used to support decision-making
• Develops and maintains effective relationships with site leaders, business development personnel, General Managers, and other personnel at various position levels and locations
• Performs duties in accordance with the Accurus Delegation of Authority regulations; ensures adequate and timely approvals at higher levels when required
• Periodically visits vendors and suppliers, may visit customers, and occasionally travels for other company business
• Sets an example for integrity, communication, and compliance for others in the organization by following policies, communicating professionally, and providing timely responses to internal and external customers

Qualifications

• Bachelor's degree in Business Administration or similar; preferred majors are management or supply-chain management
• Minimum of ten (10) years in progressively responsible positions within program management and/or supply chain management in an engineered-product manufacturing business; aerospace industry experience preferred
• Minimum of four (4) years in leadership including selection, performance management, and employee relations with both hourly and professional employees
• Comprehensive knowledge of multi-site Enterprise Resource Planning systems and utilization to support business processes; Infor Visual experience is preferred
• Comprehensive understanding of supply chain processes and methodologies; understanding of financial implications for inventory management, supplier contracts, and freight terms (ITAR compliance and export experience preferred)
• Experience with long-term customer contracts, engineering or other change notice procedures, and quality management systems (AS9100 preferred)
• Customer-facing problem-solving and negotiation experience
• Demonstrated analytical, problem-solving, and critical thinking abilities to appropriately handle unexpected challenges
• Commitment to maintaining confidentiality, securing company records, and demonstrating integrity in communications and actions
• Self-management skills including efficiency, sense of urgency, ability to adapt and respond to unexpected circumstances, and ability to juggle multiple projects, competing priorities, and meet concurrent deadlines
• Effective leadership and people-management skills
• Excellent verbal and written communication skills (English)
• Proficiency in Microsoft Office applications including Outlook, Excel (advanced), PowerPoint, and Word
• Proficiency in the use of ERP systems and associated reporting
• Valid driver's license in the state of work location is required; maintaining an acceptable driver history (MVR) is required