Director of Business Operations and Performance

The Director of Business Operations and Performance will play a foundational role in building the operational infrastructure needed to support a growing, technology-enabled organization. This strategic leadership position will partner closely with executive stakeholders to connect business strategy, commercial performance, delivery operations, financial outcomes, and workforce planning.

About the role

• Establish scalable operating models, reporting frameworks, forecasting processes, and performance management systems that improve visibility and decision-making.
• Create structure, drive accountability, and enable sustainable growth.
• Build and lead the Business Operations and Performance function, establishing scalable processes, governance structures, and operating rhythms.
• Partner with executive leaders to improve decision-making through business insights, performance reporting, and data-driven recommendations.
• Develop KPI frameworks, leadership dashboards, scorecards, and management reporting systems to track organizational health and performance.
• Own sales operations processes, including pipeline management, forecasting, opportunity tracking, revenue performance analysis, and commercial reporting.
• Create enterprise forecasting activities across revenue, utilization, staffing, profitability, and operational capacity.
• Lead resource planning models that align workforce capacity with business demand, growth initiatives, and delivery requirements.
• Improve time tracking, utilization management, resource allocation, and operational efficiency across teams.
• Analyze profitability across clients, projects, services, and business segments to identify opportunities for improved performance.
• Own performance management practices that strengthen accountability, ownership, and continuous improvement.
• Lead cross-functional initiatives focused on process optimization, automation, scalability, and organizational effectiveness.
• Aim to assess future business operations needs and develop recommendations for expanding the function over time.

Requirements

• Extensive experience in business operations, strategy, revenue operations, financial planning, or related leadership roles, with a strong ability to influence senior stakeholders and build operational frameworks from the ground up.
• 10+ years of progressive experience in Business Operations, FP&A, Revenue Operations, Sales Operations, Consulting Operations, Strategy, or similar business management functions.
• Demonstrated experience supporting executive leadership with forecasting, planning, performance management, and strategic decision-making.
• Strong understanding of professional services economics, resource planning, utilization management, and profitability analysis.
• Proven experience developing KPI frameworks, dashboards, operating reviews, and executive reporting systems.
• Advanced analytical, financial modeling, problem-solving, and business planning skills.
• Ability to translate complex business data into clear recommendations and actionable strategies.
• Strong communication, stakeholder management, and executive presence with the ability to influence across teams.
• Experience building processes, systems, and operating models in growing or evolving organizations.
• Familiarity with business intelligence, CRM, financial planning, and operational management platforms such as Salesforce, Power BI, Harvest, or Smartsheet.
• Experience in healthcare consulting, healthcare technology, analytics, software, professional services, or similar industries is preferred.
• MBA or advanced business degree is a plus.

Benefits

• Competitive base salary range of $150,000 - $200,000 USD, with potential eligibility for bonuses and additional compensation opportunities.
• Fully remote work environment available to candidates residing in the United States.
• Comprehensive medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company matching.
• Generous paid time off program, including managed PTO options, company holidays, and additional leave benefits.
• Paid parental leave, pregnancy disability leave, bonding leave, and donor leave programs.
• Professional development opportunities including mentorship programs, leadership development, and tuition reimbursement.
• Tuition reimbursement.
• Employee recognition programs and referral bonus opportunities.
• Wellness programs and employee assistance resources.
• Additional benefits including pet insurance, identity theft protection, legal planning, family planning support, and other voluntary benefits.
• Inclusive and collaborative work culture focused on teamwork, innovation, and professional growth.