Director of Business Development

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work within a defined territory to generate and qualify new leads and opportunities
• Research and develop a plan for breaking into your assigned territory
• Partner closely with marketing on GTM strategy
• Build trusted relationships with prospective customers, understand their needs and recommend the right Sitero solutions/products
• Meet and surpass your sales goals
• Attend conferences and represent Sitero's Clinical and eClinical products
• Customer Expansion: Drive efforts for customer expansion by identifying opportunities for upselling and cross-selling. Identify growth possibilities within existing accounts and formulate strategies to enhance customer lifetime value.
• Support management of RFIs/RFPs, vendor qualifications and audits for existing accounts
• Manage all procurement activities: PO’s, change orders, amendments, MSA renewals etc.
• Customer Onboarding: Oversee the onboarding process for customer base, ensuring a smooth and efficient implementation of Sitero working closely with the implementation and delivery teams to maximize Sitero's impact and delivering undisputable operational impact
• Cross-functional Collaboration: Collaborate closely with other departments, such as sales, marketing, product management, delivery, and support, to ensure seamless customer experience. Share customer insights, feedback, and success stories to contribute to product development, marketing initiatives, and overall company strategy
• Issue Escalation & Management: Ensure appropriate internal stakeholders are engaged in issue resolution. Serve as point of contact with customer on escalated issues
• CSAT and Customer Feedback: Gather formal customer feedback and Customer Satisfaction (CSAT) scores. Escalate identified issues and facilitate issue resolution to ensure CSAT objectives are achieved
• Financial Management: Accountable for client finances including PO’s. Identifies and pursues opportunities for organic growth within the customer portfolio. Supports service delivery with client budgets and invoices particularly as it relates to issue resolution including invoicing issues and contract overages
• Contract and Forecast Management: Accurately forecast bookings and revenue to ensure performance against financial targets within the CRM tool

EDUCATION AND EXPERIENCE

• Minimum of 5 years working for a Contract Research Organization (CRO), Life Sciences technology company or Pharmaceutical / Biotech organization is required
• Previous experience as a CRA, CTM, or in Clinical Operations is strongly preferred
• Previous experience in outside Business Development, Account Management or related sales / commercial role is preferred
• 4 -year degree from an accredited college is required