Director of Business Development

Sitero is an emerging leader in Clinical services and software solutions for the life sciences industry. We have experience and expertise in a diverse range of therapeutic areas and focus on innovative, technology-enabled solutions that allow our clients to focus on their core strengths. For early phase studies through Phase III clinical trials, our experienced team delivers high-touch services and technology to ensure the safety of all stakeholders across the clinical research community with an emphasis on ethics, compliance, and innovation.

About the role

The Director, Business Development is a strategic leader responsible for the overall health, growth, and success of Sitero’s commercial eClinical and Clinical services. This role involves building and nurturing long-term client relationships, executing strategic marketing plans, leading and mentoring account teams, and driving revenue growth through net-new logo generation.

Responsibilities

• Work within a defined territory to generate and qualify new leads and opportunities
• Research and develop a plan for breaking into your assigned territory
• Partner closely with marketing on GTM strategy
• Build trusted relationships with prospective customers, understand their needs, and recommend the right Sitero solutions/products
• Meet and surpass sales goals
• Attend conferences and represent Sitero's Clinical and eClinical products
• Drive efforts for customer expansion by identifying opportunities for upselling and cross-selling
• Identify growth possibilities within existing accounts and formulate strategies to enhance customer lifetime value
• Support management of RFIs/RFPs, vendor qualifications, and audits for existing accounts
• Manage all procurement activities: POs, change orders, amendments, MSA renewals, etc.
• Oversee the onboarding process for the customer base, ensuring a smooth and efficient implementation of Sitero
• Work closely with the implementation and delivery teams to maximize Sitero's impact and deliver undisputable operational impact
• Collaborate closely with other departments, such as sales, marketing, product management, delivery, and support, to ensure seamless customer experience
• Share customer insights, feedback, and success stories to contribute to product development, marketing initiatives, and overall company strategy
• Ensure appropriate internal stakeholders are engaged in issue resolution
• Serve as point of contact with customers on escalated issues
• Gather formal customer feedback and Customer Satisfaction (CSAT) scores
• Escalate identified issues and facilitate issue resolution to ensure CSAT objectives are achieved
• Accountable for client finances including POs
• Identify and pursue opportunities for organic growth within the customer portfolio
• Support service delivery with client budgets and invoices, particularly as it relates to issue resolution including invoicing issues and contract overages
• Accurately forecast bookings and revenue to ensure performance against financial targets within the CRM tool

Requirements

• Minimum of 5 years working for a Contract Research Organization (CRO), Life Sciences technology company, or Pharmaceutical/Biotech organization is required
• Previous experience as a CRA, CTM, or in Clinical Operations is strongly preferred
• Previous experience in outside Business Development, Account Management, or related sales/commercial role is preferred
• 4-year degree from an accredited college is required
• Strong interpersonal, communication, and presentation skills
• Self-starting, takes initiative
• Highly organized, collaborator attitude and personality
• Strong knowledge and experience of sales databases such as Salesforce, pipelining, and cold calling to create new business
• Must be willing to travel up to 50% of the time. May involve significant driving/flying to manage the territory

Pay

$150,000–175,000 salary plus commission.

Benefits

• Competitive salary
• Variable commission pay
• Paid time off
• Healthcare and retirement benefits

Schedule

• Full-time, permanent
• Standard hours: 40 hours per week, one-hour lunch, Monday–Friday
• Additional hours as needed
• Willing to work in shifts as and when needed