Director of Business and Consumer Engagement

About the role

The Director of Business and Consumer Engagement is responsible for the day‑to‑day leadership, operations, and performance of consumer experience and business development teams. This position supports the execution of strategic initiatives designed to enhance consumer experience, strengthen customer relationships, expand business opportunities, and drive organizational growth. Reporting to the Administrative Director of Business and Consumer Engagement, the role leads operational activities across consumer experience and business development functions, ensuring alignment with organizational goals, service‑excellence standards, and growth objectives. The Director collaborates with operational, clinical, and administrative leaders to improve consumer engagement, remove service barriers, optimize processes, strengthen customer relationships, and support business growth initiatives while fostering a consumer‑focused culture.

Responsibilities

• Lead day‑to‑day operations and performance of consumer experience and business development teams.
• Support and execute strategic initiatives that enhance consumer experience and expand business opportunities.
• Ensure alignment of operational activities with organizational goals, service‑excellence standards, and growth objectives.
• Collaborate with operational, clinical, and administrative leaders to improve consumer engagement and remove service barriers.
• Optimize processes, strengthen customer relationships, and drive business growth initiatives.
• Foster a consumer‑focused culture across the organization.
• Position business development and engagement teams to meet performance expectations and strategic objectives.

Requirements

• Bachelor’s Degree (required).
• Master’s Degree (preferred).
• Minimum of three (3) years of leadership experience in healthcare, business development, consumer experience, customer service, marketing, sales, or a related field (required).
• Five (5) years of leadership experience in healthcare, business development, consumer experience, or related operational leadership roles (preferred).

Skills

• Ability to establish and maintain professional relationships with physicians, staff, consumers, employers, brokers, payers, and community stakeholders.
• Strong leadership and team development capabilities.
• Excellent oral and written communication skills.
• Strategic and operational planning.
• Project management and process improvement.
• Critical thinking and problem‑solving.
• Conflict management and negotiation.
• Financial stewardship and budget management.
• Data analysis and performance management.
• Ability to influence, communicate effectively, and navigate organizational change.
• Consumer‑focused mindset.
• Relationship building and stakeholder engagement.
• Innovative thinking and continuous improvement.
• Ability to develop and execute engagement strategies aligned with organizational goals.

Benefits

Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week). For a comprehensive list of benefits, please see the Benefits page on the CoxHealth website.

Schedule

Weekly Hours: 40 hours

Work Shift: Day Shift, 8:00 am – 5:00 pm

Location: Facility West Campus (Chase), 303 E Republic Rd, Springfield, Missouri, 65807, United States.

Department: Consumer Experience (Dept 1733).