Director of Assisted Living

Responsibilities

• Respectfully interacts with all residents, family members, visitors and co-workers, and maintains a positive customer service relationship practicing honesty and integrity in all aspects of job performance.
• Interviews, hires, trains, schedules, monitors, evaluates, disciplines and terminates AL staff in consultation with the healthcare administrator and human resources director.
• Supports, develops and establishes annual goals and workflow for the AL Clinical Manager.
• Coordinates new resident move-ins and orientation.
• Supports the admission process through tours and follow-up calls to inquiries.
• Coordinates the completion of the LifeConnect Mini-Profile by the AL Clinical Coordinator to establish service level pricing.
• Communicates options for residents accurately.
• Plans, directs and facilitates marketing events for the Assisted Living facility.
• Conducts outside sales calls to generate inquiries.
• Maintains budget compliance and financial outcomes including, but not limited to, labor expense, operational expenses and accounts receivable resolution.
• Supervises the production and content of the monthly AL newsletter.
• Organizes trips/outings and arranges arranging transportation and obtaining qualified volunteers.
• Provides residents the opportunity to attend religious services of their preference.
• Arranges for various religious groups and representatives to come into the facility to lead worship for the residents, or coordinates for residents to leave the facility to attend worship with family, friends or religious personnel.
• Assists in the selection of volunteers for the AL facility and training them on how to interact with the residents appropriately.
• Supervises the volunteers once they begin working with the residents.
• Tracks activity participation and monitors resident/family satisfaction through documentation and customer service surveys.
• Directs all concerns, complaints and concerns to the AL Clinical Coordinator.
• Refers family members to appropriate channels as necessary.
• Ensures the privacy and confidentiality is protected at all times and the resident is given the right to participate in activity participation, including the right.
• Serves as member of various Management Committees as assigned/ requested.
• Risk management and safety compliance including occurrence reporting, investigation and root cause analysis.

Qualifications

• College degree with education in the area of gerontology, dementia care, recreation therapy or the equivalent professional experience.
• Knowledge and experience in assisted living or long term care preferred.
• At least two years experience in assisted living or geriatric activity programming; at least one year of marketing experience required.
• Genuine compassion for the elderly, friendly personality, good customer service, and ability to deal with residents and families in a pleasant and professional manner.
• Understanding, patience and tact in dealing with people.
• Well organized, ability to work with limited direction, take initiative, and have the ability to plan and carry out responsibilities, organizing own schedule and duties in order to complete responsibilities.
• Good judgment in determining needs of residents and in maintaining resident care delivery in conformance with recognized standards; understands and follows all regulatory and corporate policies related to confidentiality of the resident's medical and personal information.
• Ability to work under pressure, ability to work independently and arrange work schedule of self and others to meet objectives and deadlines.