Director of Assisted Living

Responsibilities

• Respectfully interacts with all residents, family members, visitors and co-workers, and maintains a positive customer service relationship practicing honesty and integrity in all aspects of job performance.
• Understands the AL Program statement for the facility and HFA regulations.
• Interviews, hires, orientates, trains, schedules, monitors, evaluates, disciplines and terminates AL staff in consultation with the healthcare administrator and human resources director.
• Supports, develops and establishes annual goals and workflow for the AL Clinical Manager.
• Coordinates new resident move-ins and orientation.
• Supports the admission process through tours and follow up calls to inquiries.
• Captures options for residents accurately.
• Plans, directs and facilitates marketing events for the Assisted Living facility.
• Conducts outside sales calls to generate inquiries.
• Maintains budget compliance and financial outcomes including, but not limited to, labor expense, operational expenses and accounts receivable resolution.
• Oversight and approval of payroll.
• Ensures facility/model rooms are tour ready in Assisted Living Plans, directs and facilitates activity programming, including dementia care for the Assisted Living facility based on current best practices and resident preferences.
• Serves as member of various Management Committees as assigned/ requested.
• Directs all concerns, complaints and concerns to the AL Clinical Coordinator. Refers family members to appropriate channels as necessary.
• Assures the privacy and confidentiality is protected at all times and the resident is given the right to participate in activity participation, including the right.
• Serves as member of various Management Committees as assigned/ requested.
• Risk management and safety compliance including occurrence reporting, investigation and root cause analysis.

Qualifications

• A college degree with education in the area of gerontology, dementia care, recreation therapy or the equivalent professional experience.
• Knowledge and experience in assisted living or long term care preferred.
• At least two years experience in assisted living or geriatric activity programming; at least one year of marketing experience required.
• Genuine compassion for the elderly, a friendly personality, good customer service, and ability to deal with residents and families in a pleasant and professional manner.
• Understanding, patience and tact in dealing with people.
• Well organized and have the ability to work with limited direction, take initiative, and have the ability to plan and carry out responsibilities, organizing own schedule and duties in order to complete responsibilities.
• The ability to maintain confidentiality and good judgment are necessary.
• The position demands attention to detail, accuracy and organizational skills.
• The ability to work under pressure, ability to work independently and arrange work schedule of self and others to meet objectives and deadlines.
• Understands, follows all regulatory and corporate policies related to confidentiality of the resident's medical and personal information.
• Must be able to work within standard policies and procedures.
• The individual must be dependable, have excellent inter-personal relationship skills, able to establish positive, trusting relationships, flexibility, and the abilities to deal well with others.