Director of Applications (NCS) - BCIT

About the role

The Enterprise Applications Director leads the strategy, governance, and operational health of Baltimore City’s enterprise application portfolio, ensuring systems are modern, secure, integrated, and aligned with citywide priorities.

Responsibilities

• Lead and develop a high-performing applications team, setting clear expectations around quality, deadlines, and continuous improvement.
• Develop the modernization strategy for the City of Baltimore’s applications.
• Coach team members to grow technical skills, communication abilities, and professional development.
• Champion a culture of transparency, collaboration, and shared ownership across the division.
• Evaluate new and renewal software requests to ensure alignment with BCIT strategy, security standards, and value for the City.
• Evaluate emerging technologies for competitive advantage and incorporate best practices as appropriate.
• Collaborate closely with stakeholders across City agencies to ensure applications remain aligned with operational needs.
• Define and maintain Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for all critical city applications, ensuring continuity requirements are documented, understood by vendors and teams, and reflected in SLAs and contracts.
• Develop and maintain application-level continuity plans for mission-critical systems, ensuring that failures, outages, or cyber incidents do not result in prolonged disruption to city services or agency operations.
• Coordinate with the Infrastructure Director on integrated disaster recovery testing, ensuring application recovery procedures are validated end-to-end alongside infrastructure failover capabilities.

Requirements

• Education: Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related discipline from an accredited institution.
• Experience: Ten plus years of progressive IT experience, with a focus on enterprise application portfolio management, governance, and strategy.
• Supervisory experience: At least 4 years of supervisory experience, including performance evaluation, disciplinary action, and hiring/promotion recommendations.

Qualifications

• Technical foundation in application development, systems analysis, or a related discipline.
• Hands-on experience with enterprise platforms, SaaS environments, and integration technologies.
• Strong people leadership skills.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities, drive change, and lead cross-functional initiatives in a fast-paced environment.
• Experience managing enterprise software vendor relationships, including contract negotiation, licensing compliance, third-party risk assessment, and SLA management.
• Proven ability to lead organizational change at a senior level—engaging executive stakeholders, building buy-in across agencies, and navigating political complexity to keep initiatives moving forward.
• Familiarity with AI and automation tools embedded in enterprise platforms (e.g., Microsoft Copilot, Salesforce Einstein), with the ability to evaluate, govern, and apply them responsibly within a public-sector context.

Skills

• Strong knowledge of modern application architecture, enterprise software strategies, and technology lifecycle management.
• Deep familiarity with SaaS platforms, data contracts, and cloud-based application delivery models.
• Experience with Application Rationalization, portfolio governance, and enterprise systems integration.
• Knowledge of application-level business continuity practices, including defining RTO/RPO targets, developing continuity plans for mission-critical systems, and coordinating recovery testing with infrastructure teams.
• Working knowledge of enterprise integration architecture, including API governance, integration platforms (e.g., Azure Integration Services), and strategies for reducing point-to-point complexity across a large application portfolio.

Benefits

The City of Baltimore offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. Wellness programs, support groups, and workshops are also available.

Pay

$122,569.00 - $202,068.00 annually.

Schedule

N/A