Director of Business Applications

Summary

Responsible for planning, organizing, managing, and supporting the areas of business applications and ERP. Maintains the primary student system (Jenzabar CX/Ellucian Banner) and ensures that all systems interoperate to provide seamless access to information and resources.

Essential Duties And Responsibilities

• Work with the Associate Vice President of Technology in developing strategic direction and vision for enterprise business software.
• Manage the application lifecycle of ERP/SIS and other related applications such as business analytics and reporting.
• Aid in evaluating, deploying, and managing current and future business software.
• Oversee software development and integration projects related to supporting the business mission.
• Maintain, manage, secure, and administer student and business systems, including Jenzabar CX/Ellucian Banner, Cognos, JICS, StarRez, Canvas LMS, AdAstra and other related systems.
• Create, maintain, and manage project schedules, scopes, timelines/milestones, and resources.
• Communicate such information to appropriate university stakeholders.
• Oversee security and compliance related to PCI and enterprise information security as it relates to business applications.
• Attend meetings and represent ITS appropriately with internal and external clients as needed.
• Ensure that project deliverables are timely, within budget, seamless, secure, and usable.
• Create, maintain, and manage project schedules, scope, timelines/milestones, and resources.
• Organize any training needed for customers.
• Maintain fluency and understanding of ERP/SIS products and connected applications including functionality, capability, security, and best practices.
• Coordinate with vendors and contractors as needed by project scope.
• Interface and communicate with customers as needed and assist in developing a customer-centric and service-oriented culture.
• Participate in planning activities with other areas of ITS.
• Maintain thorough documentation of systems for all applications and processes.
• Stay current with the latest technologies and trends to improve access to information and services.

Supervisory Responsibilities

• Directly supervise employees and student workers.
• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Interview and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve issues.

Other Knowledge, Skills, and Abilities

• Demonstrated ability and willingness to live and uphold the University’s Christ-centered mission and values.
• Experience in managing enterprise business application projects;
• Understanding of IP networks and enterprise applications;
• Knowledge of information security practices and accessibility compliance.
• Ability to work with customers to define project scope and schedules;
• Broadly look at impact and project possible scenarios;
• Simultaneously coordinate and complete multiple projects;
• Maintain a long-term, big-picture view and foresee obstacles, risks, and opportunities.
• Ability to supervise and train employees;
• Work closely with vendors, consultants, and contractors;
• Work flexible hours;
• Strong interpersonal and teamwork skills with the ability to work effectively with diverse faculty, staff, and student body;
• Communicate effectively both orally and in writing and present information to all levels of the organization.
• Ability to perform thorough research to propose alternatives and options;
• Investigate and analyze information and draw conclusions.

Physical Demands

• Stand; walk; sit; and require sufficient hand, arm, and finger dexterity to operate computer keyboard or other office equipment.
• Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone.
• Moderate physical activity.
• The employee may occasionally lift and/or move up to 15 pounds.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• The work environment described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually moderate.
• Work normally performed in a typical interior/office work environment, with minimal exposure to health or safety hazards.

Education and/or Experience

• Bachelor’s degree required in the areas of Computer Science, Computer Information System, Management Information Systems or related field;
• Master’s degree preferred.
• Minimum of five (5) years experience in the Information Technology sector with demonstrated experience in managing enterprise business software projects.
• Experience with Windows and Macintosh operating systems and applications desired.