Director of Business Applications

About the role

The Director of Internal Systems will play a pivotal role in shaping the systems backbone that powers our customer experience, revenue operations, and long-term scalability. This role owns the vision, architecture, and performance of our Salesforce-centered technology stack and plays a critical role in enabling scalable growth across Sales, Marketing, Operations, Order Fulfillment, Billing, Support, and Customer Retention.

Responsibilities

• Own and evolve the enterprise systems strategy aligned to LeadVenture’s growth and value creation plan.
• Partner with executive leadership to prioritize initiatives, negotiate trade-offs, and balance competing business needs.
• Lead, coach and develop a high-performing Internal Systems team.
• Work with that team to optimize our Salesforce ecosystem, including:
• Sales Cloud
• Service Cloud & Service Cloud Voice
• Self-Service Portals
• Marketing Cloud
• CPQ
• AI capabilities (Einstein/Agentforce and/or 3rd party applications)
• Drive integrations with data lakes and enterprise data infrastructure and enable AI interaction with authoritative system data.
• Formalize and defend governance, data integrity, and scalable architecture standards.
• Lead systems evaluation, integration, and migration efforts for acquired companies as we standardize our tech stack.

Requirements

• 10+ years of progressive experience in CRM and enterprise systems leadership.
• Deep Salesforce expertise (architecture, administration, optimization).
• Experience leading cross-functional prioritization at the executive level.
• Proven success building and coaching internal technology teams.
• Experience integrating and migrating systems in M&A environments.
• Strong understanding of enterprise data strategy and system integrations.

Preferred

• Familiarity with NetSuite.
• Practical experience with AI including Salesforce Agentforce, Claude, and similar AI technologies.
• Experience with Jiminny.
• Experience with Workato or other iPaaS tools.
• Experience in high-growth or acquisition-driven organizations.