Director of Ambulatory Staff Onboarding, Learning and Support RN

Job Description

Shape the Future of Ambulatory Care Through Leadership, Learning, and Innovation
At University Health, our mission extends beyond delivering exceptional healthcare—we are dedicated to improving lives, advancing medical education, and strengthening the communities we serve. As a not-for-profit academic health system and teaching institution, we believe that investing in our people is essential to providing outstanding patient care. We are seeking an experienced and visionary nursing leader to serve as our Director of Ambulatory Staff Onboarding, Learning & Support (RN).

Why This Role Matters

The Director of Ambulatory Staff Onboarding, Learning & Support plays a critical role in building a highly engaged, skilled, and resilient workforce. You will lead initiatives that strengthen employee readiness, foster professional growth, and support organizational priorities across ambulatory services.

What You'll Do

• Lead Ambulatory Onboarding Excellence
  Direct the development, implementation, and continuous improvement of comprehensive onboarding programs for ambulatory staff.
  Ensure new team members are successfully integrated into organizational culture, workflows, and patient care standards.
  Collaborate with Human Resources and operational leaders to customize onboarding experiences based on role-specific needs.
  Ensure compliance with organizational policies, regulatory requirements, and accreditation standards.
• Drive Learning and Professional Development
  Develop and execute learning strategies that support workforce growth and organizational objectives.
  Assess educational needs, identify performance gaps, and implement targeted development solutions.
  Oversee training initiatives related to clinical competencies, customer service, compliance, technology, and operational excellence.
  Foster a culture of lifelong learning through workshops, educational programs, and innovative learning opportunities.
  Support the development of educational resources for nursing and non-nursing staff.
  Lead efforts to integrate behavioral health strategies into ambulatory care environments.
• Enhance Staff Support and Engagement
  Serve as a trusted resource for staff development and professional growth.
  Partner with leaders to identify and address learning, engagement, and support needs.
  Promote a culture of open communication, feedback, and continuous improvement.
  Support behavioral health clinic operations and clinical staff oversight initiatives.
• Collaborate Across the Organization
  Build strong partnerships with operational leaders, physicians, nursing leadership, Human Resources, Information Technology, and other stakeholders.
  Lead cross-functional initiatives designed to improve onboarding, workforce readiness, and staff development.
  Coordinate with external partners to provide specialized education and development opportunities when appropriate.
• Measure Success and Drive Improvement
  Monitor onboarding and training outcomes through data, performance metrics, assessments, and feedback.
  Provide leadership with actionable insights and recommendations that support workforce excellence.
  Continuously evaluate and enhance programs to maximize effectiveness and employee success.

Required Qualifications

• Master's degree in Nursing, Healthcare Administration, or a related field.
• Bachelor's degree or graduate degree in Nursing.
• Current Missouri Registered Nurse (RN) license.
• Minimum of five years of experience in staff development, training, onboarding, or workforce development within a healthcare setting.
• Minimum of two years of leadership experience.
• Minimum of five years of ambulatory care or physician practice experience.
• Experience developing and implementing learning and development strategies.
• Knowledge of healthcare regulations, compliance requirements, and accreditation standards.
• A passion for advancing patient-centered care through workforce excellence.