Director of Aide Services

About the role

At Brighton/Suncrest Hospice we aim to change the expectation of hospice care by providing exceptional care and service to our patients. We increase staff‑to‑patient ratios to boost clinical visits while lowering clinician caseloads. We are proud to be a Community Health Accreditation Partner (CHAP) certified hospice. The Director of Aide Services works under the direction of the Director of Clinical Services and is responsible for assigning and overseeing aides as they provide care to residents in accordance with resident assessments, care plans, and nursing management directives.

Responsibilities

• Provide strong leadership to the aide team, mentoring and developing staff through ongoing training and education.
• Oversee day‑to‑day operations of aide staff, including creation, management, and maintenance of schedules in conjunction with the aide coordinator.
• Ensure all aides complete required charting and documentation.
• Implement policies, procedures, and best practices for aide operations.
• Support, build, and sustain a diverse team that consistently meets objectives and goals.
• Communicate clearly and maintain effective relationships with team members to problem‑solve in an educational and cooperative manner.
• Document actions by completing forms, reports, logs, and records.
• Protect patient privacy and dignity by keeping information confidential and complying with HIPAA and related laws.
• Adhere to professional standards, company policies, procedures, and all federal, state, and local requirements.
• Update job knowledge through educational opportunities, professional publications, organizations, and maintaining licensure.
• Collaborate daily with nurses, social workers, chaplains, volunteers, and CNA leadership.
• Work independently on communications (phone, email, written), meetings with healthcare professionals, and understanding hospice regulations.
• Learn and use the electronic medical records system.

Requirements

• Registered Nurse (RN) licensure in good standing in the state(s) of practice.
• At least one year of RN experience under license.
• Current CPR certification.
• Minimum one year of leadership experience.
• Previous hospice experience preferred.
• Previous experience as a CNA preferred.
• Reliable transportation, valid driver’s license, and car insurance.

Benefits

• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan with employer match and 100 % vesting after 90 days of employment.
• A culture that emphasizes appreciating and valuing team members.
• Opportunity to be part of a rapidly growing national company with possible position upgrades.