Director of Adult Outpatient & Co-Occurring Department

About the role

The Adult Outpatient & Co-Occurring Services Director provides clinical and operational leadership for adult outpatient and co-occurring programs across Newport and St. Johnsbury. Reporting to the Adult Services Division Director, this role is responsible for day-to-day program operations, workforce supervision, service quality, and implementation of divisional initiatives aligned with Certified Community Behavioral Health Clinic (CCBHC) standards.

Program Leadership and Supervision

• Provides clinical, administrative and billing oversight to Program Managers and the Population Health Manager, fostering strong leadership, accountability, and consistent program performance.
• Ensures effective communication, coordination, and collaboration across adult outpatient programs and sites.
• Supports managers in staffing, scheduling, productivity oversight, and coverage to meet access, safety, and service standards.
• Participates in recruitment, onboarding, performance evaluation, and professional development of management staff in collaboration with the Division Director and Human Resources.
• Is part of the Behavioral Health Leadership Team helping to collaborate across programs and implement strategy and new programs as services and the healthcare landscape evolves.

Program Operations and Service Delivery

• Oversees daily operations of adult outpatient and co-occurring services to ensure high-quality, accessible, and person-centered care.
• Monitors program performance, workflows, and service utilization to support timely access and continuity of services.
• Collaborates with clinical supervisors and managers to address operational challenges, staffing needs, and service delivery improvements.
• Supports implementation of new initiatives, service enhancements, and practice changes as directed by divisional leadership.

CCBHC Oversight

• Supports implementation and ongoing adherence to CCBHC standards and requirements, including Access to Care, Required Core Services, care coordination, and recovery-oriented practices.
• Works closely with the Population Health Manager to support outreach, engagement, and coordination of care for identified populations.
• Ensures program practices align with documentation, quality, and regulatory expectations, addressing concerns proactively with managers.

Quality Improvement and Clinical Support

• Participates in utilization review, quality improvement activities, and corrective action planning related to adult outpatient services.
• Uses data, reports, and outcome measures to inform program improvements and operational decisions.
• Assists in promoting evidence-based and best practice models across programs in collaboration with clinical leadership.

Collaboration and Systems Coordination

• Collaborates with internal divisions, emergency services, and community partners to support coordinated, integrated care.
• Represents adult outpatient programs in internal meetings, workgroups, and community collaborations as assigned by the Division Director.
• Supports initiatives addressing social determinants of health, engagement, and continuity of care.

Clinical Coverage and Continuity

• May provide limited direct clinical services, consultation, or after-hours support as needed to ensure program stability and continuity of care.