Director of Admissions, 2 Hour Learning - $200,000/year USD

About the role

This role is designed to uphold standards for Alpha's ambitious educational model, integrating rigorous academics with technology-enabled learning. The focus is on aligning with families that match the model's high expectations.

Responsibilities

• Lead the entire enrollment process for a campus, from initial applications to final enrollment.
• Evaluate compatibility and facilitate meaningful discussions with families.
• Facilitate needs-assessment discussions to ensure alignment before offering solutions or advising on subsequent steps.
• Oversee 20+ concurrent family relationships across various stages of the enrollment pipeline, maintaining transparent tracking of status and follow-up actions.
• Guide campus tours, shadow visits, and decision-making conversations that articulate outcomes, expectations, and the intended audience for the model.
• Keep CRM and enrollment data (HubSpot and SIS) current and accurate to enable forecasting, prioritization, and consistent service excellence.
• Do not apply transactional or aggressive sales approaches.
• Do not admit families who are not a strong fit.
• Do not transfer responsibility for the family experience across multiple team members.
• Do not operate remotely. This position is intentionally campus-based.

Requirements

• 3+ years providing premium, individualized service in settings where service excellence directly shapes brand reputation (education, luxury hospitality, executive support, exclusive membership, or owner-operated services).
• Proven ownership of a complete client, admissions, or enrollment process from initial engagement through onboarding.
• Experience managing 20+ client, guest, or family relationships concurrently at varying stages, supported by a defined tracking and prioritization method.
• Capacity to present specific examples of consultative decision-making, including instances where you advised against your product or service due to poor fit.
• Professional written communication skills with senior executives, high-net-worth clients, or discerning audiences.
• Willingness to reside in or relocate within 60 days to one of these markets: Greenwich, CT; Boca Raton, FL; Atlanta, GA; or Boston, MA.
• Authorization to work in the United States without requiring visa sponsorship.

Nice-to-have Requirements

• Experience in admissions for selective private schools or enrollment for competitive programs.
• Background in luxury hospitality, VIP guest relations, or executive support functions.
• Experience designing or improving enrollment workflows, standard operating procedures, or service protocols.
• Proficiency leveraging data and CRM analytics to enhance conversion quality, not merely velocity.