Director of Administration

Reports to: Vice President (VP) of Administration

FLSA: Exempt, full time
Location: Corporate Office – Boston, Hybrid

About the role

The Director of Administration oversees the creation, maintenance, implementation, and tracking of property management documentation used across the portfolio. This role ensures operational documents are accurate, standardized, and effectively support business objectives. The Director manages the workflow and delivery of management documents for Development, Finance, and Regional Property Management teams, collaborates with the Portfolio Policy Manager to maintain Management Plan templates, and partners with Service Center Directors to establish operational priorities. This position also leads the communication, implementation, and training of new and revised documents to ensure consistent understanding and application across the portfolio.

Responsibilities

• Establish, create, and maintain consistent templates, including but not limited to letters, leases, tenant selections plans, applications, management plans, Affordable Fair Housing Marketing Plans (AFHMP), Management Agent Certifications, Management Entity Profiles, RD Identity of Interest Profiles, management questionnaires for acquisitions, and other state-specific plans, as needed, to ensure organizational consistency and compliance.
• Develop, communicate, participate, and maintain a formal workflow request process to ensure consistency and accuracy when other departments are requesting documents. In this workflow, ensure fact-finding, preparation, approval, feedback loop, agency submission, agency review, and agency comment submission are included.
• Develop a formal process for reviewing and updating all documents on an annual and as-needed basis to ensure accuracy and organizational consistency, and plan for training and communication to property teams to ensure documents are understood and used appropriately at properties.
• Establish a storage mechanism that is easy for property staff to receive and review the documents for their properties.
• Research and communicate programs and regulatory changes to facilitate the creation of documents that will support property programs and/or services. Knowledge and prior experience working with compliance and regulatory requirements is essential.
• Assist in the Administration Service Center initiative to create a comprehensive Property Operations User Guide and other key residential property policies, ensuring consistency of residential property management across the portfolio, especially as related to updating document templates for consistency and accuracy.
• Resolve support tickets submitted through BeaconHelp (Customer Service Platform) timely and effectively, route to or collaborate with other service centers, team members, or supervisors as required.
• Participate in companywide projects through activities dictated by the Executive Leadership Team, Operational Steering Committee, and/or supervisor.
• Mentor, coach, and manage employee(s) by establishing performance and professional development objectives, monitoring performance and development, providing feedback, communicating expectations, and measuring performance through one-on-one meetings, quarterly meetings, and ongoing supervision.
• Enforce and adhere to company policies, rules, and regulations.
• Work patiently, professionally, and cooperatively with staff, clients, outside contacts, and company team members.
• Attend job-related continuing education seminars.
• Lead by example and promote positive collaboration, accountability, and the advancement of BRM’s Values and Behaviors, and Mission and Cornerstones.
• Participate in BRM’s mission while advancing impact and belonging.
• Perform overall administration processes and tasks as determined by supervisor to ensure backup and cross-training within the Administration Service Center.
• Perform other duties and responsibilities requiring the same skill, effort, and responsibility as may be required.

Requirements

• Bachelor of Arts or Science degree.
• 8+ years of prior, relevant work experience in residential property management and housing compliance.
• 2+ years of prior supervisory experience.
• CPM, RPM, or other Property Management certification preferred.
• Travel to regional offices and property sites as necessary.

Pay

$115,000 - $120,000 annual salary. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Benefits

• Health & Wellness Benefits: Medical, dental, and vision coverage for employees regularly scheduled to work a minimum of 24 hours or more per week. HSA/FSA options available.
• Work-Life Balance: 13 paid holidays per year, paid time off including vacation days, personal days, sick time, wellness days, summer flex time, volunteer days, and early close Fridays.
• Retirement planning: 401k program with a company match.
• 100% Company-Paid Life Insurance with options to elect voluntary life, critical illness, hospital care, or accidental injury coverage.
• Access to an Employee Assistance Program (EAP).
• Childcare & Eldercare Support.
• Career Development and Advancement Opportunities.