Director of Accounting

About the role

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI, we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to the success of a globally expanding, industry-leading organization.

Responsibilities

• Lead and manage the full-cycle accounting operations for MarketForce, including general ledger, accounts payable and receivable, payroll accounting, and asset management.

• Ensure timely and accurate monthly, quarterly, and annual financial closes in accordance with GAAP/IFRS and internal standards.

• Maintain strong internal controls and financial procedures to support audit readiness and risk management.

• Collaborate with cross-functional leaders to align accounting practices with business needs and provide strategic financial insights.

• Develop, implement, and monitor accounting policies and procedures, ensuring consistency and compliance.

• Serve as the key liaison with external auditors, tax advisors, and regulatory bodies.

• Lead and mentor a high-performing accounting team, promoting professional development and operational excellence.

• Support the evaluation, selection, and implementation of financial systems and tools to drive automation and efficiency.

• Monitor performance metrics and drive improvements in reporting accuracy, speed, and scalability.

Requirements

• Bachelor’s degree in Accounting, Finance, or a related field; Master’s degree or MBA preferred.

• CPA or equivalent professional certification required.

• Minimum of 10 years of progressive accounting experience, including 5+ years in a leadership role preferably within a BPO or shared services environment.

• Strong knowledge of GAAP/IFRS, internal controls, and financial compliance requirements.

• Demonstrated ability to lead accounting teams and manage multi-entity operations.

• Experience working with ERP systems such as SAP, Oracle, or NetSuite.

• Familiarity with process improvement methodologies and finance transformation initiatives.

• Excellent communication, analytical, and leadership skills.

• Ability to manage complexity in a fast-paced, global organization.

Qualifications

• Highly motivated and dedicated.

• Willingness to submit to background and/or security investigations.

• Willingness to submit to drug screening.

Skills

• Strong leadership and management skills.

• Proven ability to develop and implement accounting policies and procedures.

• Experience with financial systems and tools for automation and efficiency.

• Excellent communication and analytical skills.

• Ability to manage complex financial processes in a fast-paced, global environment.

Benefits

MCI offers competitive compensation packages, comprehensive benefits, and a supportive work environment designed to foster career growth and development.

Pay

Competitive salary commensurate with experience and qualifications.

Schedule

Full-time position with flexible work arrangements available.