Director of Account Management

We need to output HTML fragment with sections only when there is real specific content. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to decide which sections apply. We have Position Overview (could be About the role). Responsibilities: many bullet points. Requirements: maybe Preferred Skills & Qualifications (but that's more qualifications). Also Travel & Work Requirements (travel, location). Physical Demands, Work Environment, Reporting Responsibilities maybe not needed. We must not repeat job title as heading. No Job ID. We must not include boilerplate like EEO etc. Not present. We need to preserve all substantive info. So we need to include sections: About the role (position overview), Responsibilities (essential job responsibilities broken into sub-sections? Could just list as

items). Requirements: maybe "Preferred Skills & Qualifications". Also Travel & Work Requirements could be part of Requirements or separate? The instruction says use headings for those specific labels; we can include Travel & Work Requirements under Requirements? But we have a heading "Requirements". Could include travel and physical demands there. Also "Skills" heading could be used for Preferred Skills & Qualifications? Actually we have both Requirements and Skills headings. We could put qualifications under Requirements, and skills under Skills. But we need to avoid thin sections. Let's see content: Preferred Skills & Qualifications includes Bachelor's Degree preferred, 8–10 years experience, etc. That's both qualifications and skills. Could split: Requirements: Bachelor's Degree preferred, 8–10 years progressive experience, Minimum 5 years leadership experience, Demonstrated success..., Experience negotiating contracts..., Proven success leading teams..., Ability to identify market gaps... That's qualifications/experience. Skills: maybe "Ability to identify market gaps, develop growth strategies, introduce services..." but that's also skill. Could combine. We also have Travel & Work Requirements: In office position located in Pasadena, Texas; Regular on-site collaboration; Ability to travel 30–50%; Valid driver's license required. Could be under Requirements or a separate section? There's no heading for Travel, but we could include under Requirements as part of it. Physical Demands and Work Environment maybe not needed as separate headings; could be omitted if not under allowed headings. But we must preserve ALL substantive information; we cannot drop it. However we can embed them in a

under Requirements or maybe under a generic section? The instruction says use headings only for those specific labels; we cannot create other headings. So we need to fit all info under those allowed headings. We can have sections: About the role, Responsibilities, Requirements, Skills, Benefits, Pay, Schedule. Benefits, Pay, Schedule only if posting actually states them. The posting does not mention benefits, pay, schedule specifics. So we should NOT include those sections. Thus we will have About the role, Responsibilities, Requirements, Skills. Possibly also a section for "Travel & Work Requirements" but not allowed heading; we can embed under Requirements. We need to ensure we don't create empty sections. Let's craft:

About the role

Position Overview ... (the paragraph).

Responsibilities

• Lead, mentor, and develop the Account Management team...
... etc. We need to include all responsibilities bullet points. There are many; we can group them but must preserve all detail. We'll create list items for each bullet point as given. We need to be careful not to omit any. Let's extract responsibilities from text: Leadership & Team Development: - Lead, mentor, and develop the Account Management team - Establish KPIs, performance expectations, and development plans - Recruit, coach, and retain high-performing account management professionals - Foster a culture of accountability, collaboration, and customer service - Conduct performance evaluations and succession planning - Set clear expectations for proactive outreach, lead generation, relationship-building, and new client development across the Account Management team. - Coach the team on consultative sales strategies, market research, customer discovery, and effective follow-up with prospective clients. - Build a team culture that is externally focused, growth-minded, accountable, and comfortable representing HASC in professional and industry settings. - Use pipeline data, market intelligence, and customer feedback to guide team priorities and business development efforts. Business Development: - Develop and execute strategic business development initiatives to achieve annual revenue and growth objectives - Proactively identify, qualify, and pursue new client opportunities within HASC’s current industrial markets, including petrochemical, refining, contractor, manufacturing, construction, maritime, and energy-related sectors. - Build relationships with prospective customers and key decision-makers - Lead sales presentations, proposals, contract negotiations, and closing activities - Develop account penetration plans to increase market share - Actively represent HASC at industry conferences, trade associations, customer events, economic development meetings, and market-specific networking opportunities to build awareness, generate leads, and strengthen HASC’s reputation as a trusted business partner. - Maintain an active sales pipeline and accurate CRM forecasts Account Management: - Oversee strategic customer accounts to maximize retention and growth - Develop executive-level customer relationships - Lead account planning and executive business reviews - Drive cross-selling and upselling opportunities - Resolve customer issues through cross-functional collaboration Technical & Operational Support: - Partner with operations and technical teams to deliver effective customer solutions - Coordinate internal technical resources to meet customer needs - Support complex solution development and continuous improvement Strategic Planning & Financial Performance: - Develop annual business plans and revenue growth strategies - Analyze market trends and financial performance - Prepare executive reports, forecasts, and presentations - Maintain CRM integrity and participate in budgeting Market Growth & External Engagement: - Lead the Account Management team in identifying and pursuing new clients within industries and markets currently served by HASC. - Build and maintain a strong external presence by attending industry events, association meetings, conferences, customer forums, and networking opportunities in key markets. - Represent HASC as a trusted resource and business partner to organizations that may not yet be familiar with HASC’s services, value proposition, and full range of business lines. - Identify emerging market opportunities where HASC’s services could support organizational safety, compliance, workforce readiness, and operational performance. - Partner with executive leadership, marketing, operations, and technical teams to develop outreach strategies that support market growth and brand awareness. - Assess customer and market needs to recommend new service opportunities, business line growth, or expansion into adjacent industries. - Coach account managers on consultative selling, relationship development, market intelligence gathering, and professional representation of HASC in external settings. Key Performance Indicators (KPIs): - New business revenue generated - Annual sales growth - Existing account revenue growth - Customer retention rate - Gross margin performance - Sales pipeline value and forecast accuracy - Customer satisfaction - Proposal win rate - Team performance and employee development - Cross-functional collaboration - CRM adoption and reporting accuracy That's a lot; we need to include all as list items. Now Requirements section: include Preferred Skills & Qualifications plus Travel & Work Requirements plus Physical Demands + Work Environment + Reporting Responsibilities? We'll embed all. Let's list requirements: - Bachelor’s Degree preferred - 8–10 years of progressive experience in account management, business development, or commercial leadership within petrochemical, industrial, manufacturing, or energy sectors - Minimum 5 years of leadership experience - Demonstrated success growing existing accounts and acquiring new business - Experience negotiating contracts and managing strategic customer relationships - Proven success leading teams responsible for new client acquisition, market growth, and revenue expansion. - Ability to identify market gaps, develop growth strategies, and introduce services to organizations unfamiliar with HASC. - In office position located in Pasadena, Texas (Houston Area) - Regular on-site collaboration with leadership and cross-functional teams is required - Ability to travel 30–50%, including overnight travel, as required - Valid driver's license required - Physical Demands: While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work Environment: This job is typically in an office environment and will also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Reporting Responsibilities: The Director of Account Management reports directly to Senior Vice President of Strategy. This position has direct report(s). We could also include "Preferred Skills & Qualifications" as a subsection but we just list as items. Now Skills section: maybe we can separate skills like "Ability to identify market gaps, develop growth strategies, and introduce services..." but that's already in requirements. Could also include "Coach the team on consultative sales strategies..." but that's responsibility. Might be redundant. Perhaps we can omit Skills section if no distinct skill content beyond what's already covered. But we must preserve all substantive info; we already preserved them in Requirements. So we can omit Skills section to avoid thin section. However instruction: Prefer a few substantive sections over many thin ones. So we can have About the role, Responsibilities, Requirements. That's three sections. That seems fine. We must not include Benefits, Pay, Schedule. Now output HTML fragment only. Let's craft. Be careful to escape any HTML special characters? Not needed. We'll produce:

About the role

Position Overview The 30+ year company supports the petrochemical and manufacturing industry domestically and internationally and is positioned along the Gulf Coast providing training, occupational medicine, and innovative solutions to industry. The Director of Account Management is a strategic commercial leader responsible for guiding and developing the Account Management team to strengthen existing customer relationships, identify new client opportunities, and expand HASC’s presence across current and emerging industrial markets. This role requires a proactive, externally focused leader who is energized by building relationships, representing HASC at industry events, introducing HASC’s business lines to organizations that may not yet be familiar with its services, and helping position HASC as a trusted partner in safety, training, occupational health, workforce development, and related solutions. Based in Pasadena, Texas, this is an in-office leadership position requiring daily collaboration with executive leadership, business development, operations, marketing, and technical teams. The Director will also travel as needed to support customers, develop new business opportunities, attend industry events, and represent the organization nationwide. The Director serves as a key member of the leadership team, balancing customer retention, business development, sales strategy, and operational execution to achieve company growth objectives.

Responsibilities

• Lead, mentor, and develop the Account Management team
• Establish KPIs, performance expectations, and development plans
• Recruit, coach, and retain high-performing account management professionals
• Foster a culture of accountability, collaboration, and customer service
• Conduct performance evaluations and succession planning
• Set clear expectations for proactive outreach, lead generation, relationship-building, and new client development across the Account Management team.
• Coach the team on consultative sales strategies, market research, customer discovery, and effective follow-up with prospective clients.
• Build a team culture that is externally focused, growth-minded, accountable, and comfortable representing HASC in professional and industry settings.
• Use pipeline data, market intelligence, and customer feedback to guide team priorities and business development efforts.
• Develop and execute strategic business development initiatives to achieve annual revenue and growth objectives
• Proactively identify, qualify, and pursue new client opportunities within HASC’s current industrial markets, including petrochemical, refining, contractor, manufacturing, construction, maritime, and energy-related sectors.
• Build relationships with prospective customers and key decision-makers
• Lead sales presentations, proposals, contract negotiations, and