Director of Account Management 🚀

About the role

The Director of Account Management at Healia Health leads the strategy, execution, and performance of the client-facing account management function. The role involves setting the vision for client engagement post-sale, building a high-performing team, and partnering with various departments to ensure client success.

Responsibilities

• Develop and oversee strategies to drive enrollment growth through renewals, plan enhancements, better education opportunities, senior leadership buy-in, onsite events, and additional product adoption across the client portfolio
• Own company-wide client retention performance, establishing processes and interventions that proactively identify and mitigate account risk
• Build and maintain relationships with senior stakeholders at key client accounts, serving as an executive sponsor and escalation point when needed
• Recruit, coach, and develop a high-performing team of Account Managers, creating a culture of accountability, client obsession, and continuous improvement
• Design scalable account management processes, playbooks, reporting, and success metrics that improve consistency and performance across the team
• Own retention and expansion forecasting, monitor team performance against goals, and provide visibility into revenue opportunities and risks
• Partner closely with Sales, Client Operations, Claims, Product, and Engineering to improve the client experience and advocate for initiatives that increase retention and growth
• Gather and synthesize client feedback to influence product development, operational improvements, and company strategy
• Personally support the company’s most strategic client relationships and lead executive-level renewal and expansion conversations

Requirements

• 5+ years of experience in account management, customer success, consulting, or client-facing revenue roles, with at least 2+ years leading teams
• A proven track record of driving retention, renewals, and revenue expansion across a portfolio of enterprise or mid-market clients
• Experience building, coaching, and managing high-performing client-facing teams
• Comfortable operating as both a strategic leader and hands-on operator in a fast-growing environment
• Strong executive presence and ability to effectively engage with senior decision-makers and C-suite stakeholders
• Data-driven approach to managing performance, forecasting results, and identifying growth opportunities
• A scrappy, entrepreneurial mindset and ability to thrive in environments where processes are still being built and refined
• Exceptional communication, presentation, negotiation, and relationship-building skills
• Prior experience at a startup
• Prior experience in the healthcare or insurance industry
• Understanding of the healthcare benefits regulatory environment

Qualifications

• Master's degree in Business Administration, Healthcare Administration, or related field
• Proven ability to manage and mentor a team
• Experience with healthcare benefits and insurance industry regulations
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Skills

• Strategic thinking and planning
• Client relationship management
• Team leadership and development
• Performance management and forecasting
• Collaboration and cross-functional teamwork
• Communication and presentation skills
• Customer service and satisfaction

Benefits

• Competitive salary range of $190K - $210K
• Flexible work schedule
• Health, dental, and vision insurance
• 401(k) retirement plan
• Professional development opportunities
• Work-life balance

Pay

• $190K - $210K

Schedule

• Full-time, in-office role (5 days/week)
• Based in Columbus, OH