Director of Account Management

About the role

We are seeking a highly strategic and experienced Account Management Leader for North America to own, drive, and scale our executive-level client relationships and account management operations across the region.

Key Responsibilities

• Manage, mentor, and inspire the North American Account Management team.
• Actively drive recruitment and onboarding to scale the team as the region grows.
• Build and nurture deep, trusted-advisor relationships with C-suite and executive stakeholders and owners in North America.
• Partner closely with Account Executives to identify, map, and proactively secure up-selling and portfolio-wide cross-selling opportunities within existing accounts.
• Strategic Advisory (Consultative Approach): Deeply understand complex operational challenges, and deliver sophisticated, data-driven frameworks that compel clients to take action.
• Monitor regional account health metrics and value generation to accurately forecast, secure, and exceed revenue growth and retention targets.
• Collaborate with our Product teams to influence the roadmap: champion North American client feedback, spearhead regional beta programs, and ensure our development priorities align with market needs.

Requirements

• 8+ years leading senior account management, solutions, or customer operations within complex B2B SaaS or Construction-Tech companies, or a background in top-tier management consulting with a focus on construction, real estate, or large-scale industrial sectors.
• In either path, you must have a proven history of managing enterprise client accounts, advising corporate executives on change management, and delivering high-impact strategic processes.
• 3+ years of experience directly managing, mentoring, and scaling high-performing, client-facing teams.
• Exceptional executive presence with outstanding communication and storytelling skills, and the natural ability to command an executive room and build trusted-advisor relationships with C-level stakeholders.
• A highly analytical mind capable of diagnosing complex organizational challenges and designing tailored strategies to drive institutional change and product adoption.
• Commercial and data discipline, with familiarity in leveraging product adoption metrics to demonstrate clear business value, mitigate risks, and uncover strategic expansion opportunities.
• A proactive, self-starter mindset with the ability to balance high-level strategy with hands-on execution in a fast-paced, high-growth environment.
• Willingness to travel for key regional client executive sessions and industry events across North America.