Director of Access and Engagement Programs

About the role

The Director of Access & Engagement Programs will plan, manage and administer empowerment programming including the Access Center, Youth Empowerment Program, Education & Employment throughout SPY, using a youth-focused, trauma-informed model of service delivery, focusing on Outreach and empowerment engagements.

Responsibilities

• Provide trauma and resiliency informed oversight to SPY’s street outreach program, Access Center direct service, SPY Squad, and Education and Employment
• Establish and maintain appropriate program structure, policies and procedures that ensure high quality services and the safety of staff and members
• Supervise and develop program staff within trauma informed and culturally responsive models, providing comprehensive onboarding, training, support and feedback
• Ensure that youth can continue to receive meals, basic needs resources, housing connection and enrichment services during the week, and offer weekend services
• Ensure that outreach teams are maximizing the number of youth reached and connected to SPY services
• Participate as a member of the Performance and Quality Improvement team, and ensure that all programs are engaged in continuous quality improvement
• Ensure programs comply with all relevant legal, ethical, and best-practice professional standards
• Absorb and ensure that programs are meeting contract compliance and funder requirements, as well as objectives established by the organization
• Oversee program budgets and ensure that expenditures are in line with annual budget allocations
• Aid programmatic grant proposals, contributing to narratives, and identifying appropriate goals and staffing
• Provide regular reports on program outcomes for funders and program monitoring
• Ensure quality assurance standards are being met and lead program audit preparation
• Oversee the maintenance of client records, ensuring regular and accurate data entry, chart compliance, and including maintaining records through HMIS
• Maintain records of staff training including trainings provided and staff attendance
• Work collaboratively with diverse groups of partners and stakeholders to develop and promote youth services program design, implementation and evaluation
• Represent SPY at community gatherings, trainings, conferences, and coalitions
• Identify and evaluate the risks associated with program activities and take appropriate action to mitigate risks
• Act as part of the after-hours crisis rotation and ensure coverage for 7 days a week access center programming
• Lead performance management for all team members including coaching, disciplinary processes, and assurance that department goals and deadlines are met
• Provide trauma-informed strengths-based supervision and professional development for supervisees

Requirements

• Bachelor’s degree in Sociology, Psychology or any related field is preferred. Master’s degree and/or clinical background is preferred.
• Minimum of 5 years of experience working with unhoused populations. Minimum of 3 years working with youth preferred. Minimum 2 years management experience in social service setting.
• Expertise in program development and partnership building. Background in employment services, and community building preferred.
• Understanding of best practice approaches including: Positive Youth Development, Authentic Youth Engagement, Motivational Interviewing, and Trauma-Informed Care. Working knowledge of policies, systems, and local programs that impact homeless persons and the related public funding sources, regulations, requirements, and procedures.
• Strong computer skills and knowledge including word processing, database operations, spreadsheets and other software systems. Ability to coordinate and/or oversee the successful completion of projects.
• Excellent verbal and written communication skills, including organizational, detail, and interpersonal.
• Must have reliable transportation.

Qualifications

• Driver Position: Yes

Skills

• Expertise in program development and partnership building
• Background in employment services, and community building
• Understanding of best practice approaches including: Positive Youth Development, Authentic Youth Engagement, Motivational Interviewing, and Trauma-Informed Care
• Working knowledge of policies, systems, and local programs that impact homeless persons and the related public funding sources, regulations, requirements, and procedures
• Strong computer skills and knowledge including word processing, database operations, spreadsheets and other software systems
• Excellent verbal and written communication skills, including organizational, detail, and interpersonal
• Reliable transportation

Benefits

• Comprehensive health coverage
• 403b with agency contribution
• Affordable paid time off
• Professional development opportunities

Pay

$90,000 - $95,000 annually

Schedule

Monday-Friday (9:00am-5:30pm)