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Director, Expanded Access Program Operations

ContinuitySA · United States · 6 days ago
RemoteRemoteManagementFull-time

About the role

This is a high-impact leadership role at the heart of how myTomorrows delivers Expanded Access Programs (EAPs) globally—where operational excellence meets commercial acumen. As Director of EAP Operations, you’ll own the end-to-end operational delivery of our EAP portfolio, integrating Program Management and Site Management into one scalable, outcome-driven model. Beyond ensuring quality, compliance, speed, and resilience, you’ll be expected to think like an entrepreneur: spotting opportunities, optimising processes, and driving commercially sound decisions that enable sustainable growth.

Responsibilities

  • Own the end-to-end operating model for EAP Program + Site Management, ensuring scalable and compliant delivery

  • Translate strategy and portfolio forecasts into capacity planning, org design and hiring priorities

  • Build resilient coverage and escalation models across the portfolio (no single points of failure)

  • Lead the EAP Program Management team to deliver consistent execution across clients and geographies

  • Lead the EAP Site Management team to ensure strong site engagement, workload balance and service performance

  • Drive standardization and continuous improvement across ways of working, tooling and operational excellence

  • Set and run a strong governance rhythm: KPIs, performance reviews, risk management and quality oversight

  • Act as senior escalation point for complex delivery, regulatory and stakeholder challenges

  • Partner with Finance, People and Operations on budgeting, workforce planning and scale-up decisions

Requirements

  • You have 8–10+ years experience leading and managing expanded access programs.

  • You understand the EAP business, and have a strong and proven commercial and client service mindset.

  • You have proven experience building and leading high performance teams.

  • You know how to lead managers and scale operational teams in complex settings.

  • You have an exceptionally strong understanding of compliance, regulatory frameworks and operational requirements in the context of Expanded Access Programs.

  • You have a track record of operational excellence: scaling delivery, managing risk, and raising performance standards.

  • You are a strategic thinker with strong execution focus — you simplify complexity and drive outcomes.

  • You are a confident stakeholder manager who can align senior leaders and external partners.

  • You hold a high bar for quality and accountability, with calm leadership under pressure.

Qualifications

  • You have a relevant degree (e.g., MBA, MS in Health Administration, etc.)

  • You have a proven track record in expanding access programs and/or similar roles.

  • You have experience in a market access setting and with multi-country reimbursement strategies (a plus).

Skills

  • Strategic thinking and execution

  • Team leadership and management

  • Operational excellence and process improvement

  • Compliance and regulatory knowledge

  • Stakeholder management and alignment

Benefits

  • Global health tech company with a mission to improve treatment access

  • Opportunity to shape the future of treatment access

  • Opportunity to work with a diverse and inclusive team

  • Competitive compensation package

  • Flexible work arrangements

Pay

Competitive salary commensurate with experience

Schedule

Full-time position

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