Executive Director of Access

About the role

The Executive Director of Access serves as the senior operational leader responsible for designing, executing, and continuously optimizing the patient access strategy across the employed physician enterprise.

Responsibilities

Requirements

• Education Master's Degree MBA, MHA, MPH or equivalent training (required)
• Experience Minimum of 7–10 years of progressive leadership experience in patient access, ambulatory operations, call center/access center operations, or healthcare administration, including significant experience in a senior leadership role.
• Demonstrated ability to lead access operations using performance metrics and dashboards, with accountability for service levels, patient experience, and operational outcomes.
• Strong working knowledge of ambulatory access workflows, including scheduling, referral management, call center operations, and front-end patient intake processes.
• Experience overseeing access-related technology and tools, including telephony systems, IVR workflows, online scheduling, and patient portal access.
• Prioritized experience driving standardization, process improvement, and operational discipline across multiple access channels and sites.

Qualifications

• Professional certification such as FACHE and/or FACMPE (preferred).

Skills

• Deep expertise in ambulatory access metrics, workforce management, and contact center best practices
• Strong analytical and data interpretation skills, with the ability to convert complex datasets into actionable operational insights and compelling executive presentations
• Exceptional leadership, communication, and relationship-building skills, including demonstrated ability to influence physicians, senior executives, and frontline staff
• Proven ability to manage competing priorities, lead through ambiguity, and drive results in a complex, matrixed healthcare environment