Director of Academic and Career Success (Director of Student Services)

About the role

The University of Maryland, Baltimore School of Nursing (UMSON) is seeking a Director of Academic and Career Success at the Universities at Shady Grove in Rockville, MD. The Student Success Center offers academic and student programs/services related to nursing student academic success.

Responsibilities

• Provide overall direction and leadership for all aspects of the Student Success Center’s operation; including the development, implementation, and evaluation of all student academic support and student services.
• Create a cohesive work team that works collaboratively to achieve unit’s goals.
• Oversee the recruitment, performance, and training of team members and continually reviews strengths and weaknesses of staff to maintain a well-trained, highly involved, and motivated team.
• Develop, implement, and evaluate strategic plan for office in alignment with the school’s strategic plan.
• Develops performance metrics to assure the Student Success Center meets quarterly and annual objectives.
• Research best practices and foster improvements in school-wide policy/procedures related to student services, academic advising, student success, and student organization administration in conjunction with the Associate Dean for Student and Academic Services and relevant school and university leadership.
• Collaborate with faculty from all departments as well as with upper level administrators within the school and university for setting budgets, and strategic goals and objectives for student retention initiatives, student support programs, student events, and other student services.
• Collaborate with, and support, the Student and Academic Services staff in Baltimore and at the Universities at Shady Grove.
• Oversee academic advising processes in Baltimore; advises assigned students and maintains student academic records and files to ensure they represent an accurate, complete and current account of student’s academic progress. Advising includes analyzing each student’s academic situation in order to develop and implement an individualized academic plan that promotes student success.
• Manages communications and relevant reporting for school, university, and other outside entities.
• Proactively represent the department through participation in campus and university or system wide meetings that relate to student services, retention, and/or academic success.
• Perform other related duties as assigned, such as serving as an advocate and mediator on behalf of students.

Requirements

• Education: Bachelor's degree in a related field. Master's degree or additional certification in social work, counseling, student affairs, education administration or related field can be substituted for two years of experience. Juris Doctorate can be substituted for three years of experience.
• Experience: Seven (7) years of progressive experience working with college students. Supervisory Experience: Four (4) years of work coordination, training, or supervision.

Qualifications

• Knowledge of best practices and theoretical foundations in the field of adult learning, student development, supplemental instruction, advising, and student services, as well as all relevant federal, state, and local laws, university regulations, and programs/policies required for compliance.
• Ability to maintain high standards with the work being performed and maintain understanding of emerging theories and trends in the field of student development and engagement.
• Ability to establish goals, structures, and processes necessary to implement a mission and strategic vision.
• Possess strategic and analytical thinking skills with an ability to analyze data, solve problems, make decisions, and prioritize.
• Demonstrated leadership, communication, customer-oriented skills, staff building and organizational skills within a complex and diverse organization.
• Consultation and management skills.
• Absorbs personal responsibility for all outcomes; makes effective and timely decisions; and ability to effectively use technology, including excel, databases, and electronic scheduling.
• Ability to effectively communicate both verbal and written thoughts, ideas, and facts.
• Interprets and understands written information and is able to listen attentively to verbal and non-verbal cues that lead to a deeper understanding.
• Ability to network and interact, as well as support effective partnerships with key groups and individuals.
• Ability to maintain confidentiality of students and information obtained.
• Ability to work cooperatively with others and demonstrates professional, ethical, respectful, and courteous behavior when interacting with others.
• Capable of interacting pleasantly and positively with others to meet customer expectations and provide follow-up with students.

Skills

• Strategic and analytical thinking skills.
• Leadership, communication, customer-oriented skills.
• Staff building and organizational skills.
• Consultation and management skills.
• Effective use of technology.
• Effective communication skills.
• Interpersonal and networking skills.
• Confidentiality and professionalism.
• Customer service and follow-up skills.

Benefits

Exempt Regular UMB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of. This position participates in a retirement program that must be selected and is effective on your date of hire. Exempt regular staff receive a generous PAID leave package that includes over 4 weeks of vacation accrued each year, 15 paid holidays, 3 personal leave, unlimited accrual of sick time, and comprehensive health insurance; professional learning and development programs; tuition remission for employees and their dependents at any University System of Maryland school; and flexible work schedules and teleworking options (if applicable per job).

Pay

$103,400- $105,000, Commensurate with education and experience.

Schedule

Full-time, Day Shift.