Director, Nursing and Clinical Practice

In addition to the responsibilities listed below, this position defines the scope and standards of practice for RNs, LVNs, and other health professionals; leverages data insights to drive ongoing quality improvement programs ensuring the implementation and adoption of clinical best practices and evidence-based practices across the organization (e.g., hospitals, in-patient, 24/7, out-patient, home health, continuing care). The role involves using evidence-based research to lead policy and procedure development, anticipating and mitigating regulatory risks, and advising administrators, senior leaders, physicians, and staff on the interpretation of applicable regulatory requirements.

Responsibilities

• Develop strategies, programs, and improvement opportunities to direct multidisciplinary teams in clinical education, patient safety, and risk management initiatives.
• Provide expert consultation to departments to support positive change and drive clinical best practices.
• Build strategic relationships with key leaders to support 24/7 care delivery and align care delivery initiatives.
• Review, analyze, and make recommendations for clinical workflows by evaluating current practices and developing improvement plans.
• Prepare individuals for growth opportunities and advancement; build internal collaborative networks for self and others.
• Solicit and act on performance feedback; drive collaboration to set goals and provide open feedback and coaching to foster performance improvement.
• Demonstrate continuous learning; oversee recruitment, selection, and development of talent; ensure performance management guidelines align with business needs.
• Stay up to date with organizational best practices, processes, benchmarks, and industry trends; share best practices within and across teams.
• Motivate and empower teams; maintain a highly skilled and engaged workforce by aligning resource plans with business objectives.
• Provide guidance for difficult decisions; create opportunities for expanded scope of decision-making and impact.
• Oversee the operation of multiple units within a department by identifying member and operational needs; ensure management of work assignment completion.
• Translate business strategy into actionable business requirements; ensure products and/or services meet member requirements and expectations while aligning with organizational strategies.
• Gain cross-functional support for business plans and priorities; assume responsibility for decision-making; set standards, measure progress, and foster resolution of escalated issues.
• Communicate goals and objectives; analyze resources, costs, and forecasts and incorporate them into business plans; prioritize and distribute resources.
• Remove obstacles that impact performance; guide performance and develop contingency plans; ensure teams accomplish business objectives.
• Direct ambulatory operations to support patient care by approving timelines and developing and/or directing strategy with stakeholders to identify factors contributing to business value.
• Assume accountability for department performance targets and align with market strategies; champion short- and long-term operational initiatives.
• Direct program, services, and/or systems development; align human resource management programs with KP’s mission and values.
• Direct continuous survey and compliance readiness activities, including mock rounds and mitigating issues, to maintain compliance and regulatory standards.
• Review prepared audit documentation, information, and reports; lead the development of budgets for assigned areas and ensure overall financial performance meets expectations.
• Ensure standardized care delivery by partnering with physicians and other clinical leaders to align key care delivery initiatives across KP; provide oversight of all workstreams.
• Assume accountability for short- and long-term results and performance while ensuring guideline and regulation alignment for service lines or programs.
• Drive cross-functional patient management resolution with internal and external leaders; align resources in clinical areas to ensure appropriate assignment and utilization.
• Direct multidisciplinary ambulatory team(s) and hold team(s) accountable for performance.
• Plan long-term strategic goals and design emergency preparedness programs; ensure departments’ emergency preparedness and recovery plans are current and staff are trained.
• Provide strategic direction to project teams leading initiatives and ensure implementation, equitable distribution of resources, and delivery on objectives.
• Direct improvements to patient-centered operations and technology processes by driving KP-wide internal and external strategic projects designed to remediate issues and improve quality, service, affordability, and/or operating efficiency.
• Ensure clinical teams use standardized tools to identify root causes for escalations, make recommendations, and implement solutions to improve performance of operations system processes.
• Consult with senior and executive management to identify relevant performance metrics to monitor the success of strategic improvement projects.

Requirements

• Bachelor’s degree in Nursing (BSN).
• Minimum eight (8) years of experience in business operations, health care operations, clinical health care, or a directly related field.
• Minimum two (2) years of experience managing operational or project budgets.
• Minimum two (2) years of experience in a leadership role with direct reports.
• Minimum five (5) years of customer or member/patient service experience.
• Registered Nurse License (California) required at hire.
• Basic Life Support required at hire.

Skills

• Employee/Labor Relations
• Consulting
• Clinical Risk Assessment
• Evidence-Based Medicine Principles
• Licensure Principles
• Change Management
• Business Process Improvement
• Compliance Management
• Confidentiality
• Health Care Compliance
• Maintain Files and Records
• Financial Acumen
• Human Resources Systems
• Workforce Planning
• Conflict Resolution
• Stakeholder Management
• Legal And Regulatory Requirements
• Calendar Management
• Microsoft Office
• Health Care Quality Standards
• Information Systems
• Union Work Environment
• Training

Preferred Qualifications

• Five (5) years of project/program management and/or implementation-related experience.
• Five (5) years of experience in process improvement.

Benefits

Kaiser Permanente strives to offer a market competitive total rewards package and is committed to pay equity and transparency.

Pay

$249,000 - $288,200 / year. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Schedule

• Full-time
• 40 hours per week
• Day shift: Monday - Friday, 08:30 AM - 05:00 PM
• Worker location: Onsite (Santa Clara, California)